Zscaler Secure Web Security Customer Reviews 2025

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Zscaler, Inc.

Zscaler Secure Web Security

Composite Score

7.7 /10

CX Score

7.8 /10

36 Reviews

What is Zscaler Secure Web Security?

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.

Company Details

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Zscaler Secure Web Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Secure Web Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Secure Web Security?

4% Negative

10% Neutral

86% Positive

Pros

Security Protects
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 78

URL Filtering

URL Categorization

Bandwidth Utilization Management

Rule Based Policy Engine

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Zscaler Secure Web Security Reviews

Mohit G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great Product !

Likeliness to Recommend

9 /10

What differentiates Zscaler Secure Web Security from other similar products?

customizable and ease of use

What is your favorite aspect of this product?

Does its work as expected

What do you dislike most about this product?

Nothing much it is a good Product

What recommendations would you give to someone considering this product?

This is reliable solution

Pros

Enables Productivity
Fair
Helps Innovate
Continually Improving Product

Tawanda S.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Zero interruptions, solid cyber security

Likeliness to Recommend

6 /10

What differentiates Zscaler Secure Web Security from other similar products?

It's the first of its kind we have used so far and I think it works smoothly in the background and only pops up when there is a potential breach

What is your favorite aspect of this product?

Zero interruptions as long as you are operating within the standard parameters. It's a set up and go solution and I like that about Zscaler

What do you dislike most about this product?

I get annoyed sometimes when it blocks sites that I feel are important for me to complete my job roles. Especially where the concerned sites are perceived to be malicious because of their naming.

What recommendations would you give to someone considering this product?

Zscaler is lightweight and doesn't weigh heavily on hardware resources. I would recommend it for any company serious about web security

Pros

Reliable
Effective Service
Helps Innovate
Efficient Service

Cons

Less Generous
Under Delivered

Tawanda M.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Light weight solution for Heavy weight security

Likeliness to Recommend

9 /10

What differentiates Zscaler Secure Web Security from other similar products?

ZScaler Web Security is so light weight yet offering tons of security.

What is your favorite aspect of this product?

I liked the fact that it automatically enforced all our enterprise policies even through virtual machines without needing to explicitly install it on the virtual machine.

What do you dislike most about this product?

Noting to dislike

What recommendations would you give to someone considering this product?

ZScaler is a perfect option for enforcing IT policy and security without needing dedicated hardware at each site since its cloud based. This makes it suitable for organizations of different sizes by offering scalability and ultimately lower Total Cost of Ownership (TOC)

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

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Zscaler Secure Web Security

What is Zscaler Secure Web Security?

Company Details

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Awards & Recognition

Zscaler Secure Web Security Ratings

84 Likeliness to Recommend

91 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Zscaler Secure Web Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

URL Filtering Manages and controls websites that end users can visit. Filters unwanted websites based on URL and can support real-time reputation incl. certificate validation

URL Categorization The solution performs real-time unknown URL categorization supported by an out-of-the-box library of policies.

Bandwidth Utilization Management The solution can limit bandwidth usage by controlling uplink and downlink traffic on certain websites and time-based policies.

Rule Based Policy Engine The solution comes out of the box with a library of customizable policies covering device type, user ID, user group, and multiple attributes.

SSL Scanning Scan and monitor websites with SSL security for malicious content.

Unified Management Interface The solution allows for multi-instance deployments (hybrid, cloud and on-premise) to be managed via a single administrative interface.

Sandboxing Inspection of executable files in a protected environment to detect malicious behavior. Performs real-time analysis of web objects using browser code emulation.

Application Control The solution provides ICAP support, anti-circumvention support, and an auto-record function of all traffic session details.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Malware Detection Detects malware based on signature-based and heuristic engines

Directory Integration The solution integrates with AD or LDAP to manage web security policies in the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zscaler Secure Web Security Reviews

Mohit G.

Great Product !

Likeliness to Recommend

Pros

Tawanda S.

Zero interruptions, solid cyber security

Likeliness to Recommend

Pros

Cons

Tawanda M.

Light weight solution for Heavy weight security

Likeliness to Recommend

Pros

Title

Feature Ratings

URL Filtering

URL Categorization

Bandwidth Utilization Management

Rule Based Policy Engine

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration