Zoho People Customer Reviews 2025 | Human Capital Management

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Zoho

Zoho People

Composite Score

8.6 /10

CX Score

8.8 /10

147 Reviews

What is Zoho People?

Zoho People is a cloud-based HR software crafted to nurture employees, quickly adapt to changes, and make HR management agile and effective. Zoho People simplifies your HR operations, retains talent, and builds a high-performing workforce while putting employee experience first.

Company Details

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Awards & Recognition

Zoho People won the following awards in the Human Capital Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience

2024

Zoho People Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho People.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho People?

4% Negative

4% Neutral

92% Positive

Pros

Trustworthy
Enables Productivity
Respectful
Friendly Negotiation

Feature Ratings

Average 81

Leave Management

Time and Attendance

Workforce Planning

Employee Record

Benefits Administration

Position Management

Performance Management

Talent Management

Payroll Administration

Interactive Organizational Chart

Reporting and Analytics

Vendor Capability Ratings

Average 77

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Workforce Management - Midmarket

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Zoho People Reviews

Ahmad V.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Simple, Easy to integrate and helpful to grow

Likeliness to Recommend

8 /10

What differentiates Zoho People from other similar products?

Easy to use. Better Pricing. Good Customer Support.

What is your favorite aspect of this product?

Customer Support

What do you dislike most about this product?

Lack of new features / advancements

What recommendations would you give to someone considering this product?

A good tool to manage people and improve HR systems in the organization

Pros

Friendly Negotiation
Continually Improving Product
Reliable
Enables Productivity

Arung I.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

The features they offers are not worth the price

Likeliness to Recommend

8 /10

What differentiates Zoho People from other similar products?

It has several features like leave management that others are not so good at it.

What is your favorite aspect of this product?

promotion management and leaves management

What do you dislike most about this product?

to add another person costs more than $10

What recommendations would you give to someone considering this product?

The app should allow 3 people for a trial, allowing only 1 free user really makes it unattractive. Especially compared to Microsoft Teams or Ding, that although they don't have more complete features but the ability to add more people really attracts a person on my position.

Pros

Trustworthy
Saves Time
Respectful
Enables Productivity

Cons

Charges for Enhancements
Less Performance Enhancing
Inhibits Innovation

Rahul N.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Simple & Intuitive tool for SMBs.

Likeliness to Recommend

10 /10

What differentiates Zoho People from other similar products?

Simple to setup & deploy, intuitive app, well thought out features, always improving.

What is your favorite aspect of this product?

Attendance, leave and time management is en-point

What do you dislike most about this product?

A little learning curve for technologically challenged employees.

What recommendations would you give to someone considering this product?

Setup even the optional parts of the app before deployment so as to give a smooth rollout.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Zoho People

What is Zoho People?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Zoho People Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho People?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Midmarket

Zoho People Reviews

Ahmad V.

Simple, Easy to integrate and helpful to grow

Likeliness to Recommend

Pros

Arung I.

The features they offers are not worth the price

Likeliness to Recommend

Pros

Cons

Rahul N.

Simple & Intuitive tool for SMBs.

Likeliness to Recommend

Pros

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Feature Ratings

Leave Management

Time and Attendance

Workforce Planning

Employee Record

Benefits Administration

Position Management

Performance Management

Talent Management

Payroll Administration

Interactive Organizational Chart

Reporting and Analytics

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support