Zoho Books Customer Reviews 2025 | Accounting

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Zoho

Zoho Books

Composite Score

8.4 /10

CX Score

8.7 /10

68 Reviews

What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

Company Details

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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

0% Negative

7% Neutral

93% Positive

Pros

Transparent
Fair
Generous Negotitation
Reliable

Feature Ratings

Average 82

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

Reconciliation

General Ledger Chart of Accounts

Expense Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Also Featured in...

Accounting - Midmarket

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Zoho Books Reviews

Valerie H.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A Great Accounting Solution For Business

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

What makes Zoho Books special is that it manages both finances and makes it easy to handle business cashflow. It more suitable for small businesses

What is your favorite aspect of this product?

I like how easy it is to understand Zoho Books It offers some great features making handling business accounting needs easy It is an intuitive accounting solution

What do you dislike most about this product?

If you are a big business, Zoho Books is not for you as it is meant for small businesses. In addition, it cannot handle complex accounting needs.

What recommendations would you give to someone considering this product?

I recommend Zoho Books for it has been a great solution for our business accounting needs. It is more suitable for small businesses

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Kayla M.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use but features are often hard to find

Likeliness to Recommend

7 /10

What differentiates Zoho Books from other similar products?

Zoho is much better than alternatives, like quickbooks, as it is more customizable.

What is your favorite aspect of this product?

Everything can be updated in order to meet your exact needs.

What do you dislike most about this product?

Features are often hidden behind settings of settings.

What recommendations would you give to someone considering this product?

Book a training session in order to learn how to use it correctly, it can get messy.

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Cons

Under Delivered

Role: C-Level
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Easy yet professional

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

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Zoho Books

What is Zoho Books?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoho Books Ratings

86 Likeliness to Recommend

2 Since last award

97 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Zoho Books?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

General Ledger Chart of Accounts The general ledger contains the organization鈥檚 accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, 鈥渨hat-if鈥� scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Zoho Books Reviews

Valerie H.

A Great Accounting Solution For Business

Likeliness to Recommend

Pros

Kayla M.

Easy to use but features are often hard to find

Likeliness to Recommend

Pros

Cons

Easy yet professional

Likeliness to Recommend

Pros

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Title

2
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3
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Feature Ratings

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

Reconciliation

General Ledger Chart of Accounts

Expense Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization