What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most 鈥� better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Collaboration
Customer Service Knowledge Management
Contact Center Integration
Intelligent Search
Agent Scripting
Customer Service Workflow Management
Mobile Customer Care
Analytics and Reporting
Multi Channel Support
Customer Community Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
Ruddho H.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2022
Bare bones ticketing system with user friendly GUI
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Easy to understand the in's and out's of the software with great implementation of macros
What is your favorite aspect of this product?
User-friendly yet dated GUI ( infrastructure of the GUI is good but very dated )
What do you dislike most about this product?
Dated looking GUI
What recommendations would you give to someone considering this product?
Great ticketing system for a Tech Support team starting out in the field
Pros
- Performance Enhancing
- Efficient Service
- Caring
- Reliable
Clay L.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Best customer service and content-sharing app
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It is a decent dashboard for monitoring both team performance and support tickets. They allow systems to communicate with one another while ensuring that no important data is lost. Exceptionally well-developed product to guarantee efficient customer service. Messaging/live chats, customer relationship management, and management systems are best. Because of its features and in-depth reports, I adored Zendesk.
What is your favorite aspect of this product?
This is the first time I've experienced something like the back-end user experience. Our support staff appreciates how easy it is to locate and address client requests and problems. Additionally, Zendesk has pre-built dashboards that are easily customized, which makes tracking metrics quite simple. It is a very user-friendly tool that offers real-time statistics and campaign management. Maintaining communication between specialized teams is quite simple with Zendesk.
What do you dislike most about this product?
Since only three levels are possible for the help centre level of categories, it is somewhat constrained. I find it frustrating how difficult and time-consuming it is to create dashboards. As a result, the dashboard may occasionally be perplexing due to inconsistent data. The absence of assistance is there. They take an extremely long time to respond if you have a question about this software's support.
What recommendations would you give to someone considering this product?
Thanks to this tool, I can provide my organization's internal and external clients with services. Send customer feedback surveys as well when the support is complete. Due to the tool's comprehensive online user documentation, I was able to quickly and efficiently introduce it to the organization thanks to its specialized user responsibilities.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Chat support and ticketing
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It allows us to automate a significant amount of repetitive tasks and work, it allows us to filter tickets in different states and create different tabs for each one, Easily follow a conversation and see who has responded, it is easy to integrate with other platforms.
What is your favorite aspect of this product?
offers customer service and sales products including chat, call center solutions, and knowledge base modules that help agents track and prioritize support tickets
What do you dislike most about this product?
Missing native chat widget for Vue Storefront
What recommendations would you give to someone considering this product?
it is ideal for small businesses looking to start a CRM system. It's easy to learn and manage with a small team
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
