What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Reconciliation
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Nyasha C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Great Product
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is easy to use
What is your favorite aspect of this product?
GL can easily be integrated with other systems eg payroll systems
What do you dislike most about this product?
We face challenges with account mapping
What recommendations would you give to someone considering this product?
Provide training to practitioners
Pros
- Continually Improving Product
- Reliable
- Saves Time
- Performance Enhancing
Cons
- Leverages Incumbent Status
Charles M.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2023
Organizes the accounting of our entire company
Likeliness to Recommend
What differentiates Xero from other similar products?
In the vast majority of nations, Xero offers live streaming with lenders, so you don't have to worry about missing any financial transactions. Aside from the issues discussed in this review, my reason for upgrading this product is that Xero's usability and the constant updates offered by the company make the software even easier for businesses. So, the software generates brand devotion among consumers.
What is your favorite aspect of this product?
Xero relates admirably to the totality of its add-ons. To illustrate, an add-on called Receipt-Bank, this program automates expense payments by extracting the fundamental information from your payment voucher, then sends it to Xero, where a business professional will approve and charge it to you. With Xero's outstanding mobile app, you have the capacity to keep track of your earnings and payments, no need to sit in front of a computer to do so.
What do you dislike most about this product?
Xero can likewise increase freedom and tools with respect to annual accounts, which would result in more freedom and possibilities for altering common balance sheet layouts, form and presentations. It may take a bit of time for people in the rest of the planet to adapt the output of Xero to the needs of their local government.
What recommendations would you give to someone considering this product?
Across the organization, Xero is used as an accounting and finance tool, i.e. Futurebooks. With Xero, we can keep track of our users' billing account, as well as all the expenses we have made. Xero is increasingly being used to generate future strategies for the company, since the different financial statements that are generated from Xero give a very clear, brief and readable explanation of the financial position of Futurebooks.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Jogendra S.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2023
Simple to use.
Likeliness to Recommend
What differentiates Xero from other similar products?
Easy to use and great service.
What is your favorite aspect of this product?
Shortcut keys and useful features.
What do you dislike most about this product?
Nothing such.
What recommendations would you give to someone considering this product?
Small business must try this.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
