What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Rebecca P.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Easy to use and great that it's cloud based
Likeliness to Recommend
What differentiates Xero from other similar products?
Cloud based
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Non accounting names for things
What recommendations would you give to someone considering this product?
Good for small business
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Fair
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2021
Competitively priced & easy to use.
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Saves Time
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Intuitive, slick and many integrations.
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is intuitive and offers extensive integrations with other cloud products.
What is your favorite aspect of this product?
My favourite aspect is the slick, cloud user interface which is easy to use and responsive.
What do you dislike most about this product?
The Xero Power BI connector is very limited in terms of data sets you can access.
What recommendations would you give to someone considering this product?
Pay for assistance migrating from your existing tool to take the stress away from you. 91制片厂 integrations for any existing tools you use to provide services to your clients to Automate billing where applicable.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
