What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Shan A.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2022
Fantastic accounting tool very essential for all
Likeliness to Recommend
What differentiates Xero from other similar products?
When compared to other similar products as such as Quickbooks, XERO performs at the very best at bank reconciliation. It's also very easy to use which makes it an essential tool for everyone
What is your favorite aspect of this product?
The payroll management is very simple and straightforward which is our favourite part of XERO along with the billing and invoicing.
What do you dislike most about this product?
The reporting features are limited which can be enhanced, dashboarding can be simpler.
What recommendations would you give to someone considering this product?
This is an essential tool for all businesses worldwide, as it helps in managing all your accounts. Best bookkeeping, invoicing and billing, payroll system and reconciliation available in the market which is very easy to use.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Bilawal B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Greatest of all as does whatever it says
Likeliness to Recommend
What differentiates Xero from other similar products?
Accounting and bookkeeping is the best one available in the market for accountants which requires minimal training for anyone who has basic understanding of tech.
What is your favorite aspect of this product?
The best feature for me has been the integration of XERO with other tools as such as the DEAR system which offers inventory control.
What do you dislike most about this product?
Lack of features as such as inventory and limited online reporting available
What recommendations would you give to someone considering this product?
This platform helps your business to keep everything aligned with future goals and measures your success every week. This helps in many ways from auditing your organisation to reconciliation from time to time.
Pros
- Effective Service
- Client Friendly Policies
- Client's Interest First
- Transparent
Eoin C.
- Role: C-Level
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2021
Great product for ecommerce
Likeliness to Recommend
What differentiates Xero from other similar products?
Integration with PayPal is great but can be improved. Multicurrency functionality also easy to use.
What is your favorite aspect of this product?
Easy to use UI and straightforward multicurrency bank account functionalities.
What do you dislike most about this product?
VAT capabilities.
What recommendations would you give to someone considering this product?
Consider your industry and requirements of that style of bookkeeping. Does Xero offer that better? I can help identify if so.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
