What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
- Role: Vendor Management
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2022
Good user interface but Pricey
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate
Cons
- Less Generous
- Vendor's Interest First
- Less Efficient Service
Vasanthie N.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2022
Easy to use, good features but pricey
Likeliness to Recommend
What differentiates Xero from other similar products?
Easy to use and good features.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Price Point
What recommendations would you give to someone considering this product?
Take on the free trial and see gif it fits your business
Pros
- Performance Enhancing
- Saves Time
- Includes Product Enhancements
- Reliable
Cons
- Less Generous
- Less Friendly Negotiation
- Under Delivered
Catherine G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Ease of use isn't great for numberphobes
Likeliness to Recommend
What differentiates Xero from other similar products?
Not as intuitive for those with no sense of numbers or accounting jargon
What is your favorite aspect of this product?
The fact such functionality is available to everyone
What do you dislike most about this product?
Ease of use and intuitivity and lack of plain English for those not from a bookkeeping or accounting background
What recommendations would you give to someone considering this product?
This might not be for you if you're stressed by your accounts
Pros
- Reliable
- Caring
- Respectful
- Client's Interest First
