What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Reconciliation
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
William L.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Best with accounting
Likeliness to Recommend
What differentiates Xero from other similar products?
Managing expenses and bills is extremely easy and intuitive unlike other similar platforms
What is your favorite aspect of this product?
Intuitive user interface. It's the best in invoicing and billing. Great In scheduling payments. Easy to capture expenses. Has great customer support
What do you dislike most about this product?
Sometimes it has limited online reports
What recommendations would you give to someone considering this product?
Xero is cost friendly and easy to use so you should give it a try
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shan A.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2022
Fantastic accounting tool very essential for all
Likeliness to Recommend
What differentiates Xero from other similar products?
When compared to other similar products as such as Quickbooks, XERO performs at the very best at bank reconciliation. It's also very easy to use which makes it an essential tool for everyone
What is your favorite aspect of this product?
The payroll management is very simple and straightforward which is our favourite part of XERO along with the billing and invoicing.
What do you dislike most about this product?
The reporting features are limited which can be enhanced, dashboarding can be simpler.
What recommendations would you give to someone considering this product?
This is an essential tool for all businesses worldwide, as it helps in managing all your accounts. Best bookkeeping, invoicing and billing, payroll system and reconciliation available in the market which is very easy to use.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Bilawal B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Greatest of all as does whatever it says
Likeliness to Recommend
What differentiates Xero from other similar products?
Accounting and bookkeeping is the best one available in the market for accountants which requires minimal training for anyone who has basic understanding of tech.
What is your favorite aspect of this product?
The best feature for me has been the integration of XERO with other tools as such as the DEAR system which offers inventory control.
What do you dislike most about this product?
Lack of features as such as inventory and limited online reporting available
What recommendations would you give to someone considering this product?
This platform helps your business to keep everything aligned with future goals and measures your success every week. This helps in many ways from auditing your organisation to reconciliation from time to time.
Pros
- Effective Service
- Client Friendly Policies
- Client's Interest First
- Transparent
