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Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Expense Management

85

Accounts Payable Purchase Orders

85

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

83

Integration APIs

83

Reconciliation

83

Cash Flow Management

82

Cost Revenue Tracking

82

Budgeting Forecasting

78

Project Accounting

77

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

84

Ease of IT Administration

84

Business Value Created

82

Breadth of Features

81

Ease of Customization

81

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Xero Reviews

Mohammed N.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is a better choice

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Ease of use. I really like the fact that Xero is user friendly, I didn't have to research much to learn how to use Xero.

What is your favorite aspect of this product?

I like how we can generate different kinds of financial reports within Xero.

What do you dislike most about this product?

Consolidation is bit tricky using Xero. Had to bit of a refreshing in the draft pay run each time when I make any changes in the employee pay template.

What recommendations would you give to someone considering this product?

If the business is a small to medium size, Xero is a better choice.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Caring

Luis J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Xero is the future of accounting

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

It is an online accounting Software raised for small business partners and accountants. It can be used on any technological tool with an Internet connection. Supplemented with more than 500 third-party business applications. Accepts multiple currencies. Can subscribe to accounting data, which approves accountants and clients to favor around finances. Xero manages all business accounting directly, plus it feasibly and positively partners with other cloud-based software, which enhances Xero's usability.

What is your favorite aspect of this product?

In particular, the data processing of the bank reconciliation course is a saving in a matter of seconds, as it connects to banks and credit cards. Xero handles world-class cloud security. Your data is properly stored in the cloud and protected. It composes well with enhancements to provide more sophisticated reporting. Unification with AI products like ReceiptBank and Approval Donkey also works well.

What do you dislike most about this product?

Some reports are too limited; referral information on checks is not available and it is complete chaos what you are allowed to put on checks, checks are illustrated in whatever odd order Xero puts them in, communication with the bank fails badly, it would be a nice option to be able to unsubscribe immediately, no 30 day wait; support is only via email. The mobile version could be improved.

What recommendations would you give to someone considering this product?

Xero is a very good product. It is solid and confidential. It is an excellent choice for reporting, bank source processing, payable balances are easy to view. It is very feasible to use and the amount of learning expectations. It is easy to train clients, plus we can send them added resources for corresponding learning by Xero. It is not suitable for small businesses as it does not offer full functionality.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We choose Xero as the best accounting software

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

With Xero we can manage the entire accounting area of the company without any inconvenience, because it has multiple tools that allow us to control finances, invoicing, purchases, ledger and more, from the same control panel. It has an easy-to-use interface, since, in the foreground, it shows the balance, invoices payable, cash flow, all in a quick and simple view.

What is your favorite aspect of this product?

Performing bank reconciliations and transactions is very simple, as it is added automatically in the program, without the need to add the process manually. Because it is such a popular software, it allows you to integrate many other very useful programs such as Freshdesk, Quickbooks, Zoho and more. Its mobile app is fantastic, as I can have the same control of the company's finances, from the mobile and it being a cloud based software, allows the mobile and computers to take up too much space.

What do you dislike most about this product?

There are few complaints I have about the program, in general it works very well, only that their customer service could improve, as they do not respond in time to our calls, causing the solution to be postponed. For such a big and important company, they should pay more attention to their technical service department, since the automatic answers they send as a solution, are not what we expect.

What recommendations would you give to someone considering this product?

The acquisition of Xero has improved our accounting and financial profitability due to the simplicity of installation. This is a software that simplifies our accounting tasks because the creation of invoices is very easy. The user interface is dynamic and interactive. It allows us to create financial and accounting reports in a very simple way and with powerful editing capabilities. Xero is a great product to improve fluidity in the finance department.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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