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Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Expense Management

85

Accounts Payable Purchase Orders

85

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

83

Integration APIs

83

Reconciliation

83

Cash Flow Management

82

Cost Revenue Tracking

82

Budgeting Forecasting

78

Project Accounting

77

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

84

Ease of IT Administration

84

Business Value Created

82

Breadth of Features

81

Ease of Customization

81

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Xero Reviews

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Use it every day

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Adoption of accountants

What is your favorite aspect of this product?

Great integrations with other software

What do you dislike most about this product?

Bank feed unreliability

What recommendations would you give to someone considering this product?

Use the email upload feature

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Commodity Features
  • Less Generous
  • Leverages Incumbent Status

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Xero manages your accounting

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

The accounting service offered by Xero for our company has been positively beneficial due to the amount of options it offers, from online bookkeeping, bank reconciliations and a wide range of options that facilitate and develop the work in the accounting area of our company, while maintaining great security in our data and accounting books. Xero is a very complete package for all those who wish to automate their company's accounting.

What is your favorite aspect of this product?

The accounting is taken directly from the bank database resulting in a greater flow of information automating from sense the entry and exit of money. Allows you to manage employee payroll making the process much more effective. It has a large number of integrations making it much easier to use the tool.

What do you dislike most about this product?

It could be simplified much more the area of reports giving more relevant data and not extending so much in terms of information not so vital at the moment. The add-ons are usually a bit expensive and take a long time to arrive after being requested causing delays. The dashboard could improve and be more interactive, the truth is a little obsolete at first glance, it should be improved.

What recommendations would you give to someone considering this product?

Xero can greatly improve its service to small businesses that are affected by the various failures or lack of complements that may have the software, however, in general the software works very well, they should only provide a little better customer service as it leaves much to be desired at times, in addition to long waits to be served, they are not available 24/7. The improvement of important reports is also vital for the constant development of this tool and the companies that use it on a daily basis.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Acts with Integrity

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

The financial software with great features

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero is very easy to navigate and easy to use. Even a non-financial employee can use Xero. The product can integrate seamlessly with a school management system by importing invoices and contacts that are managed in the school management system. Xero has been beneficial because it has allowed me to organize and manage all the financial affairs of the branch I work in without the need for a full time accountant in the branch by allowing me to prepare financial statements, pay invoices and organize dates.

What is your favorite aspect of this product?

Xero is a really powerful software that eliminated the fear of dealing with bookkeeping and reconciliation and made it quite simple. The accounting process can be effectively handled by anyone, which is quite refreshing. With the software tied to your desired account, you can easily reconcile all incoming and outgoing payments and expenses to a given account. Once set up, you can literally log in right after making a purchase to reconcile your accounts.

What do you dislike most about this product?

The issue of dealing with recurring payments doesn't work as expected, as sometimes you have to do the paperwork manually. Sometimes bank feeds are disconnected for no apparent reason. Could provide graphical charts in addition to numerical reports to make it more visual. There are duplicate reports and the difference is not clear.

What recommendations would you give to someone considering this product?

Xero is responsive and easy to use for everyone, as it does not require much prior experience. Once connected to the Internet, the user will be able to connect to all his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and track them accurately and professionally, as well as track and report on them.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Saves Time
  • Respectful

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