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Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

87

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Dashboards, Analytics and Reporting

83

Reconciliation

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Budgeting Forecasting

79

Project Accounting

79

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Implementation

84

Business Value Created

83

Ease of Customization

81

Breadth of Features

81

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Xero Reviews

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

The financial software with great features

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero is very easy to navigate and easy to use. Even a non-financial employee can use Xero. The product can integrate seamlessly with a school management system by importing invoices and contacts that are managed in the school management system. Xero has been beneficial because it has allowed me to organize and manage all the financial affairs of the branch I work in without the need for a full time accountant in the branch by allowing me to prepare financial statements, pay invoices and organize dates.

What is your favorite aspect of this product?

Xero is a really powerful software that eliminated the fear of dealing with bookkeeping and reconciliation and made it quite simple. The accounting process can be effectively handled by anyone, which is quite refreshing. With the software tied to your desired account, you can easily reconcile all incoming and outgoing payments and expenses to a given account. Once set up, you can literally log in right after making a purchase to reconcile your accounts.

What do you dislike most about this product?

The issue of dealing with recurring payments doesn't work as expected, as sometimes you have to do the paperwork manually. Sometimes bank feeds are disconnected for no apparent reason. Could provide graphical charts in addition to numerical reports to make it more visual. There are duplicate reports and the difference is not clear.

What recommendations would you give to someone considering this product?

Xero is responsive and easy to use for everyone, as it does not require much prior experience. Once connected to the Internet, the user will be able to connect to all his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and track them accurately and professionally, as well as track and report on them.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Saves Time
  • Respectful

Andr茅 l.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great starter product

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

You can easily start with Xero in a company with no Financial Systems

What is your favorite aspect of this product?

You can easily start with Xero in a company with no Financial Systems

What do you dislike most about this product?

Some limitations but I can live with that

What recommendations would you give to someone considering this product?

If you are starting a company and need good software - this is reliable and affordable and does the job you need.

Pros

  • Saves Time
  • Altruistic
  • Acts with Integrity
  • Security Protects

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

No losses with Xero

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

We use this software for our company's accounting and bank reconciliation. The software is very easy to use and has nothing to do with other complicated software that has been used in the past. With Xero I can do inventory and invoicing in a few clicks and in a few steps. It is very intuitive and easy to use.

What is your favorite aspect of this product?

One feature I like, is that it has mobile access, with the same functions and tools as its web version, so we can perform operations without problems outside the office. Bank reconciliations are done almost automatically, as well as payment collections. The calculation of taxes, expenses and other calculations are done perfectly and without errors.

What do you dislike most about this product?

Sometimes it can be a little confusing that the program gives several alternatives to do the same operation. I would also like the system to have an alert to know and know the customers in arrears and late payments, in this way to carry all the information in the same program and not have to access Excel lists for this.

What recommendations would you give to someone considering this product?

It is a software that has allowed us to be much faster and more efficient in the finance department of the company. Our invoices are paid up to date, without delays; the attention given by the support department has always been excellent, answering our doubts, that is why we are satisfied with the service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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