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What differentiates Workvivo from other similar products?

To achieve this, we use Workvivo's survey tools to periodically poll our level 1 and 2 support staff. This helps us evaluate the effectiveness of our knowledge bases, ticketing workflows, and internal training around common issues. For instance, a recent Pulse survey showed that over 60% of respondents felt that we did not have enough documentation to troubleshoot virtual desktop connection failures. This is a significant issue in the new hybrid workplace.

What is your favorite aspect of this product?

Using this data, I quickly advocated for updating our materials and best practice guides. As a result, rep confidence scores improved significantly in the next quarter's VoE check-in. Workvivo offers a feedback mechanism to identify areas for investment. Through employee comments and team discussion threads, Workvivo allows for open-ended feedback collection. This qualitative input has illuminated creative solutions for streamlining password reset procedures and triaging requests based on severity automatically.

What do you dislike most about this product?

VoE participation incentives are somewhat limited, and reporting dashboards still need enhancement.

What recommendations would you give to someone considering this product?

However, Workvivo provides an invaluable continuous listening capability for process refinement. Our first-time resolution and customer satisfaction (CSAT) metrics have consistently improved since we started using technician feedback programs. Workvivo's employee experience platform allows me to create and distribute surveys easily, capturing valuable insights from employees and driving continuous process improvements.

What differentiates Workvivo from other similar products?

I stay informed about important company-wide announcements, milestones and updates with Workvivo's newsfeed feature. It acts as a single point of contact for all communications, eliminating the need for multiple platforms and ensuring that no important data is lost. Our procedure has been considerably simplified and, as a result, transparency has been increased.

What is your favorite aspect of this product?

Workvivo facilitates communication with the company's broadest audience. All updates related to rewards, activities, campaigns and information are easily accessible on the platform. It works as a complete solution for all information within the company.

What do you dislike most about this product?

Currently I don't have any dislikes with this application, it turned out better than other platforms.

What recommendations would you give to someone considering this product?

Workvivo is a fantastic way to stay informed about internal developments and maintain relationships with your team and other stakeholders. It's also a fantastic tool for building teams and involving all staff members.

What differentiates Workvivo from other similar products?

Workvivo stands out with its emphasis on employee engagement and communication, providing a platform for personalized connections and company culture.

What is your favorite aspect of this product?

Workvivo keeps employees fully occupied with its volunteer activities which is getting posted by the organization. We can use it like social media for professional life.

What do you dislike most about this product?

Sometimes I face loading issue while scrolling newsfeed especially on website rather than the app.

What recommendations would you give to someone considering this product?

I can refer someone to use Workvivo if they love to connect with people (colleagues) in their organisation and check updates about the company, all in one place.