What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It鈥檚 a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
96 Plan to Renew
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Since last award
88 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
E-Commerce Integration
Standard Templates
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Gemma J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Flexibility Overload
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
You can go as basic or advanced as you want, with thousands of themes and plugins to customize your site鈥攕omething proprietary platforms like Squarespace or Wix can鈥檛 match.
What is your favorite aspect of this product?
I鈥檝e used plugins to set up advanced SEO tracking, add booking systems, and even integrate eCommerce鈥攁ll without writing a single line of code.
What do you dislike most about this product?
I鈥檝e had moments where updating one plugin breaks the whole site, leaving me scrambling for a backup.
What recommendations would you give to someone considering this product?
invest in a good hosting provider and set up regular backups because things can go wrong quickly if you鈥檙e not prepared.
Pros
- Saves Time
- Client Friendly Policies
- Fair
- Friendly Negotiation
Samuel A.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: End User of Application
Submitted Nov 2024
Easy customization and best option for coding user
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress offers a robust and flexible platform that can incorporate coding into your design apart from the usually drag and drop feature offered through plugins like Element or, wordpress website also have a better SEO authority on the internet.
What is your favorite aspect of this product?
Unlimited number of alternative plugins to select from, this enhances so many feature options and the setup of SEO features on the platform is superb
What do you dislike most about this product?
Since most of it's feature is dependent on plugins, using wordpress has a long learning curve with each plugins you add, you will need to learn how to use it independently. This numerous plugins also reduce the load speed of your website. I also get a mail of wordpress update every week and I wonder why.
What recommendations would you give to someone considering this product?
I highly recommend wordpress, it's a good option for a large website with their robust content management portal, it is easy to integrate with other tools and socials and it's a good option for customization especially with users with coding skills.
Pros
- Enables Productivity
- Inspires Innovation
- Helps Innovate
- Reliable
Muheet I.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Designing new websites for my clients.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The main difference is that Wordpress contains better tools to boost website creation, plus it has greater compatibility with more pre-designed themes, which ensures that we create websites with varied designs for our cleints. Wordpress also has better data storage, which is much more secure than other platforms.
What is your favorite aspect of this product?
I really liked the compatibility and acceess that the Plugin store has, this allows for adding more essential funtions for the operation of websites and allows for adding additional functions to the Wordpress tool. Wordpress stores backups every minute, which guarantees that all changes generated in the entire website are saved. Wordpress allows you to more easily manage sections of a website, adding blog entries, new pages, new list of team members and much more.
What do you dislike most about this product?
The Wordpress tool blocks user access if a malicious file is detected in the database, and you will not be able to access the tool until you reset it to factory settings. Sometimes changes to a website are not visible instantly, and for this you have to clear the cache stored in the tool, to see the changes in real time.
What recommendations would you give to someone considering this product?
I recommend properly scanning each file you upload to the Wordpress website database, since if a malicious file gets in, the only way to remove it is by resetting the entire database and deleting all the files.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
