What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It鈥檚 a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Mark B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2021
Create and design web pages with multiple template
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
the difference lies in the quality of its service by offering comfort in the development and creation of a blog or website facilitating the work through pre-designed templates
What is your favorite aspect of this product?
What I like about using wordpress is that it has many features to design the website with the best appearance since we can change the fonts, sizes and insert images in such a way that we adjust to the tastes of the users
What do you dislike most about this product?
What I don't like about wordpress is that when developing the website it is very heavy, which is annoying because of how slow it is which tends to be when we update our websites
What recommendations would you give to someone considering this product?
I recommend it to all people and companies so that they can pre design and develop their own websites since it is a ideal tool to generate templates that speed up the process of developing our own website
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Jackie U.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2021
All In One Website Management Platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It gives you access to a huge collection of extensions, add-ons, and plugins
What is your favorite aspect of this product?
Super easy to customize with thousands of website designs and templates to choose from
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Go for it. It will save cost & great product
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Tory R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2021
WordPress: Simple and effective!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is extremely easy to use. It's initiative, simple, and doesn't require much of a learning curve. WordPress is also optimized for a company's SEO presence. The available themes also allow an end-user to create an aesthetic pleasing website.
What is your favorite aspect of this product?
That it's so simple and quick. I can be and in out of WordPress in mere minutes while making significant changes to my company's website. The searchability of a WordPress site is also a major plus for the platform.
What do you dislike most about this product?
I believe WordPress has a solid amount of features; however, sometimes my team and I find that you need several plug ins to access different, unique features which in turn has slowed down the performance time on our website.
What recommendations would you give to someone considering this product?
I'd recommend checking the pro's and con's of WordPress versus its competitors to make your ultimate buying decision. I'd also say to watch the plethora of tutorials available to familiarize yourself with the platform and be empowered to take advantage of its wide breadth of features.
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
