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WooCommerce

WooCommerce

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WooCommerce
8.8 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

2% Negative
8% Neutral
90% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 83

Catalog Management

86

Order Management

86

Payment Processing

86

Order Portal

85

Content Management

83

Reporting and Analytics

83

Content Localization

82

Integrated Search

81

Microsite Management

80

Retargeting Capabilities

79

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of Customization

84

Ease of Data Integration

84

Quality of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

78

WooCommerce Reviews

Rushikesh G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

One click checkout

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

Ease of setup Low cost, You can start online shop with almost 0$. Big community around it for trouble shooting problems

What is your favorite aspect of this product?

Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.

What do you dislike most about this product?

WooCommerce does not come with support for any payment gateway out of the box. Setting up each payment gateway requires an extra plugin, each of which has its own requirements for configuration. In some sense, this can't be helped, as each gateway has to be set up differently. However, WooCommerce could have provided a "wizard" to guide users through the process for the major payment gateways.

What recommendations would you give to someone considering this product?

There are enough add-ons out there it's hard not to find a prebuilt solution for your needs.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Efficient Service
  • Respectful

Cons

  • Less Effective Service
  • Wastes Time
  • Vendor's Interest First

Hiresh J.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Efficient and user friendly software

Likeliness to Recommend

7 /10

What differentiates WooCommerce from other similar products?

Efficient and user friendly software for naive users

What is your favorite aspect of this product?

A high scalability and low shop costs compared to other shop systems

What do you dislike most about this product?

WooCommerce does not include any legal texts such as general terms and conditions, data protection declaration, revocation regulations, shipping regulations, procedural directory etc. by default.

What recommendations would you give to someone considering this product?

Consider the T&C and organisational requirement before using this software

Pros

  • Efficient Service
  • Inspires Innovation
  • Saves Time
  • Generous Negotitation

Cons

  • Charges for Enhancements
  • Vendor Friendly Policies
  • Vendor's Interest First

Ramakant R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

WooCommere - Best Ecommerce Store for Business

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

WooCommerce is free and easy to integrate with your WordPress site. WooCommerce makes it easy to handle your products, shopping cart, payment gateway, invoices, inventory, and orders. WooCommerce can keep track of your order management, cart management, and checkout Page also. You can easily handle more than 1000 products. I have used retargeting techniques for Facebook marketing and it is very easy to handle and manage.

What is your favorite aspect of this product?

Order Management, Product Management, Payment Gateway Integration, and retargeting.

What do you dislike most about this product?

WooCommerce does not come with support for any payment gateway fails. Setup multiple payment gateways need separate plugins to be installed on the WordPress site. WooCommerce does not have a good template for product showcasing as compare to Wix.

What recommendations would you give to someone considering this product?

1. Provide multiple payment gateway setups in a single installation 2. Providing good templates for product showcase. 3. Customize add to cart page and checkout page.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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