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Vlocity Insurance Logo
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Salesforce.com Inc

Vlocity Insurance

Composite Score
8.1 /10
CX Score
8.6 /10
Category
Vlocity Insurance
8.1 /10

What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Company Details


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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vlocity Insurance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

89

Policy Management

87

Communication Management

84

Financial Management System

84

Fraud Management

83

Audit Management

83

Analytics and Reporting

82

Claims Management

81

Compliance Management

81

Document Management

80

Workflow Management

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

87

Business Value Created

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Ease of Implementation

83

Ease of Data Integration

80

Ease of IT Administration

79

Vendor Support

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vlocity Insurance Reviews

Yaswanth G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

8 /10

Pros

  • Client Friendly Policies
  • Acts with Integrity
  • Reliable
  • Enables Productivity

stephen h.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

Vlocity Insurance stands out with its tailored solutions for the UK insurance sector. The software's adaptability allows seamless integration into existing systems, providing a user-friendly interface. Noteworthy is its commitment to compliance with stringent industry regulations. The product's scalability ensures it meets the evolving needs of insurance businesses. Additionally, Vlocity Insurance offers advanced analytics, providing valuable insights. For the latest and most accurate details on its differentiators, it's recommended to refer to the updated documentation or reach out to Vlocity directly.

What is your favorite aspect of this product?

Vlocity Insurance has become a top choice for me due to focus on the UK insurance industry, tailoring solutions to our unique needs. The software's adaptability stands out, seamlessly integrating into our existing systems while maintaining a user-friendly interface. Its commitment to compliance with rigorous regulations assures us of its reliability. Moreover, the product's scalability caters to our evolving business demands. Lastly, the advanced analytics feature provides invaluable insights, contributing significantly to informed decision-making. Overall, Vlocity Insurance aligns perfectly with our requirements and enhances

What do you dislike most about this product?

Vlocity Insurance lacks timely support and occasionally experiences glitches, impacting our workflow efficiency and causing frustration within the team.

What recommendations would you give to someone considering this product?

Before choosing Vlocity Insurance, ensure it aligns with your business by assessing its customization, integration capabilities, and scalability. Verify regulatory compliance, seek user feedback, and explore analytics features. Understand the cost structure and take advantage of any trial options for a comprehensive evaluation. Stay informed about updates for ongoing relevance.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Over Delivered

Damilola O.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Great Industry Focus, but Steep Learning Curve

Likeliness to Recommend

9 /10

What differentiates Vlocity Insurance from other similar products?

Its deep industry focus and native integration with Salesforce make Vlocity Insurance highly adaptable to complex insurance processes, especially for carriers looking to digitize quickly.

What is your favorite aspect of this product?

The seamless integration with Salesforce is my favorite aspect鈥攊t allows for streamlined workflows, real-time data access, and a unified customer view across the insurance lifecycle.

What do you dislike most about this product?

The steep learning curve and need for extensive customization can slow down initial implementation and require dedicated resources.

What recommendations would you give to someone considering this product?

Be prepared for a complex setup process and ensure you have skilled Salesforce resources on your team. Take advantage of Vlocity鈥檚 industry-specific tools but plan for customization to fit your unique workflows.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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