Veeam Backup for Microsoft 365 Customer Reviews 2025

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Veeam

Veeam Backup for Microsoft 365

Composite Score

8.3 /10

CX Score

8.4 /10

64 Reviews

What is Veeam Backup for Microsoft 365?

Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.

Company Details

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Awards & Recognition

Veeam Backup for Microsoft 365 won the following awards in the Email Backup category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Veeam Backup for Microsoft 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Veeam Backup for Microsoft 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

96 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Veeam Backup for Microsoft 365?

2% Negative

11% Neutral

87% Positive

Pros

Fair
Respectful
Acts with Integrity
Helps Innovate

Feature Ratings

Average 83

Security

Mailbox Backup Restore

Compliance

Granular Restore

AI tech support

Backup Archiving

Permissions Awareness

Encryption

Media Support

Support for Backup Types

User self service

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Veeam Backup for Microsoft 365 Reviews

Josefo C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product, easy to manage

Likeliness to Recommend

10 /10

What differentiates Veeam Backup for Microsoft 365 from other similar products?

I only implement this

What is your favorite aspect of this product?

Support for Office 365

What do you dislike most about this product?

Limited support for local repository type

What recommendations would you give to someone considering this product?

Buy, is the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NICOLAS M.

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Great product but it's becoming a bit expensive

Likeliness to Recommend

10 /10

What differentiates Veeam Backup for Microsoft 365 from other similar products?

Great choice of features Leading choice for IT firms

What is your favorite aspect of this product?

Robust functionality

What do you dislike most about this product?

Becoming a bit expensive

What recommendations would you give to someone considering this product?

Reduce costs

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Alex W.

Role: C-Level
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2025

A cost effective backup solution for SMBs

Likeliness to Recommend

7 /10

What differentiates Veeam Backup for Microsoft 365 from other similar products?

Cost was slightly better

What is your favorite aspect of this product?

Does the job required at the right price

What do you dislike most about this product?

User interface is very old and not overly intuitive. For a backup product, this is not a big deal though

What recommendations would you give to someone considering this product?

Being a set and forget type of product, it will do the job for you and provide adequate reporting on any issues that arise

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

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Veeam Backup for Microsoft 365

What is Veeam Backup for Microsoft 365?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Veeam Backup for Microsoft 365 Ratings

88 Likeliness to Recommend

2 Since last award

96 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Veeam Backup for Microsoft 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Backup Archiving Ability to conduct archive backups for long-term storage.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Encryption Encryption of sensitive and personal files on a user鈥檚 workstation.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

User self service User do not need to raise a service desk ticket anymore

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Veeam Backup for Microsoft 365 Reviews

Josefo C.

Fantastic product, easy to manage

Likeliness to Recommend

Pros

NICOLAS M.

Great product but it's becoming a bit expensive

Likeliness to Recommend

Pros

Alex W.

A cost effective backup solution for SMBs

Likeliness to Recommend

Pros

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Title

2
Since last award

2
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Feature Ratings

Security

Mailbox Backup Restore

Compliance

Granular Restore

AI tech support

Backup Archiving

Permissions Awareness

Encryption

Media Support

Support for Backup Types

User self service

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training