Veeam Backup for Microsoft 365 Customer Reviews 2025

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Veeam

Veeam Backup for Microsoft 365

Composite Score

8.4 /10

CX Score

8.5 /10

61 Reviews

What is Veeam Backup for Microsoft 365?

Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.

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Awards & Recognition

Veeam Backup for Microsoft 365 won the following awards in the Email Backup category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Veeam Backup for Microsoft 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Veeam Backup for Microsoft 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Veeam Backup for Microsoft 365?

2% Negative

10% Neutral

88% Positive

Pros

Reliable
Includes Product Enhancements
Helps Innovate
Respectful

Feature Ratings

Average 84

User self service

100

AI tech support

100

Mailbox Backup Restore

Security

Granular Restore

Compliance

Backup Archiving

Permissions Awareness

Media Support

Support for Backup Types

Encryption

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training

Veeam Backup for Microsoft 365 Reviews

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Amazing and excellent product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Features were not made available for devices.

Likeliness to Recommend

5 /10

Pros

Effective Service
Respectful
Security Protects
Helps Innovate

Cons

Vendor's Interest First
Under Delivered
Slower Product Innovation

Role: Information Technology
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Easy to use and plenty of features

Likeliness to Recommend

7 /10

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

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Veeam Backup for Microsoft 365

What is Veeam Backup for Microsoft 365?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Veeam Backup for Microsoft 365 Ratings

90 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Veeam Backup for Microsoft 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Backup Archiving Ability to conduct archive backups for long-term storage.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Encryption Encryption of sensitive and personal files on a user鈥檚 workstation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Veeam Backup for Microsoft 365 Reviews

Amazing and excellent product

Likeliness to Recommend

Pros

Features were not made available for devices.

Likeliness to Recommend

Pros

Cons

Easy to use and plenty of features

Likeliness to Recommend

Pros

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Title

Feature Ratings

User self service

AI tech support

Mailbox Backup Restore

Security

Granular Restore

Compliance

Backup Archiving

Permissions Awareness

Media Support

Support for Backup Types

Encryption

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Availability and Quality of Training