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UKG Pro Logo Award Winner Product Badge
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UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.2 /10
CX Score
8.1 /10
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal鈥

79

Compensation Planning & Forecasting

78

Time and Attendance

78

Workforce Planning

77

Learning and Development

77

Leave Management

76

Performance Management

76

Vendor Capability Ratings

Average 76

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

74

Ease of Implementation

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Kristjan E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

UKG pro services are amazing.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has allowed our company to do additional with our hr info in an exceedingly more realistic timeframe. The top user expertise has increased the usage of our hour applications in comparison to the past. The time period information together with reports and dashboards is more aligned with our different systems.The ability for workers to be ready to navigate seamlessly and manage their information is created an impact. The benefit of use with the Core hr applications has made an excellent impact on our employees.

What is your favorite aspect of this product?

I love UKG because there are such a big amount of functions wrapped into the program. You鈥檒l find former/current employees, see your pay deposits, analyze your PTO, use the recruiting gateway, onboarding gateway, so much. It鈥檚 completely a one stop shop! Everything is additionally terribly organized and straightforward to search out totally different components.

What do you dislike most about this product?

With my current organization, we鈥檝e separate entities that operate autonomusly, and that we struggle to accommodate all of our needs. Additionally, the corporate is putting plenty of effort into new R&D, however there鈥檚 no specialize in the native products. There are quite a few limitations within the Talent and Compensation module.

What recommendations would you give to someone considering this product?

If you think about UKG Pro, I鈥檇 raise the hard queries and find below the 鈥榟ood of the car鈥. For a corporation with a global workforce and freelance processes, terribly specific and distinctive business requirements, I鈥檇 source multiple choices to compare. Whereas the client service expertise is good, there are still some internal problems with customer service when managing specific modules.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Client Friendly Policies
  • Client's Interest First

Gerard M.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul D.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

UGK Pro - best in HCM & Payroll

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro is different because they listen to their customers and take suggestions and actually implement those suggestions! They care about your business and want it to succeed. They really follow their motto of "Our Purpose is People"

What is your favorite aspect of this product?

Ease of use. both for employees and for the deeper user.

What do you dislike most about this product?

there is really nothing I dislike

What recommendations would you give to someone considering this product?

Do your homework. Language is everything. Make sure that you and the vendor are speaking the same language. Be very clear about your expectations and needs. As with any transition or implementation- planning is key!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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