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What is UJET CCaaS?
UJET is the world鈥檚 first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
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Get AssistanceUJET CCaaS Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
2
Since last award
97 Plan to Renew
2
Since last award
88 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Altruistic
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Workforce Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Screen Prompts
Contact Center Compliance Management
Ticket Management
Knowledge Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Also Featured in...
UJET CCaaS Reviews
Szymon S.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to use but sometimes too simple.
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJet is definitely easier to use than competing contact platforms on the market, but it sometimes doesn't work well in computer services as compared to SalesForce Sales Cloud or other products.
What is your favorite aspect of this product?
Simplicity and Ease of Use.
What do you dislike most about this product?
Integration is simple but can sometimes be unreliable.
What recommendations would you give to someone considering this product?
While comparing to other products is the best practice, it's even more important to consider the industry that you're implementing the product into as it may not meet the needs of all.
Pros
- Saves Time
- Performance Enhancing
- Trustworthy
- Caring
Cons
- Slower Product Innovation
- Less Reliable
- Vendor's Interest First
