Trello Customer Reviews 2025 | Project Management

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Atlassian

Trello

Composite Score

8.9 /10

CX Score

9.3 /10

813 Reviews

What is Trello?

Trello lets you work more collaboratively and get more done. Trello鈥檚 boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.

Company Details

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Awards & Recognition

Trello won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

Service Experience
Contract Negotiation
Conflict Resolution

2025

7 Top Rated Capabilities

5 Top Rated Features

2024

Conflict Resolution

2024

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Trello Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trello.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trello?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Helps Innovate

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Resource Management

Time & Expense Tracking

Mobile Access

Budget Management

Hierarchical Task Management

Reporting

Vendor Capability Ratings

Average 84

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Task Management

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Trello Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Fantastic and easy to use.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Steve V.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Good product but flaws in line quality

Likeliness to Recommend

4 /10

What differentiates Trello from other similar products?

Pricing and customization for our company needs, integrate calls in a CRM feature

What is your favorite aspect of this product?

All the features

What do you dislike most about this product?

Call quality ... !

What recommendations would you give to someone considering this product?

Talk to a Twillio employee with yours needs first, confirm if there might be flaws or problem when integrating twillio. For example. will the calls be good for a specific region, etc

Pros

Respectful
Security Protects
Reliable
Performance Enhancing

Cons

Wastes Time
Vendor's Interest First
Under Delivered

Ism茅nia M.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

The biggest and best team management tools

Likeliness to Recommend

10 /10

What differentiates Trello from other similar products?

One of the best things that Trello offers is the color labeling system, the possibility to create unlimited number of cards, it offers the option of including other people to perform a certain task.

What is your favorite aspect of this product?

The best and greatest tool for managing teams and projects. I have used it forever. Simple, fast, easy. You can assemble teams, it is very good for interacting with teams from other areas, monitoring activities and productivity, an excellent option for inputting tasks in projects.

What do you dislike most about this product?

I've always used Trello and I have nothing to complain about its performance. Maybe talking about the price I think it could be friendlier because Trello Gold Limited and Business is very expensive

What recommendations would you give to someone considering this product?

Excellent tool for project management; This tool is essential for developing the functions of the sector I work in during this period of the pandemic, where we are working in the home office. I recommend

Pros

Reliable
Unique Features
Effective Service
Respectful

Cons

Inhibits Innovation

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Trello

What is Trello?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Trello Ratings

88 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Trello?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Task Management

Trello Reviews

Fantastic and easy to use.

Likeliness to Recommend

Pros

Steve V.

Good product but flaws in line quality

Likeliness to Recommend

Pros

Cons

Ism茅nia M.

The biggest and best team management tools

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Resource Management

Time & Expense Tracking

Mobile Access

Budget Management

Hierarchical Task Management

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training