Buyers Guide: AI-Assisted Knowledge Management Solutions
Buyers guide and market trends.
- IT leaders and knowledge managers are currently overwhelmed by the sheer volume of internal information distributed across systems such as SharePoint, Slack, Google Drive, and Confluence.
- Employees frequently spend excessive time searching for documents, conversations, or expert knowledge, hurting productivity and decision-making.
- Hybrid and remote work have intensified these challenges, making it harder to retain and access institutional knowledge.
- As a result, many businesses are turning to AI-powered knowledge management platforms that can quickly surface and summarize relevant information in context.
Our Advice
Critical Insight
- AI knowledge management technologies offer potential, but the industry is always changing, which can be confusing for buyers.
- Solutions such as enterprise search, generative AI copilots, and knowledge bases frequently make overlapping claims.
- While they provide features like semantic search and conversational interfaces, buyers are concerned about hallucinated responses, poor corporate integration, and restricted data governance.
- Many organizations struggle to confidently evaluate and compare technologies beyond marketing demos.
Impact and Result
- This buyers guide will help you navigate the crowded AI knowledge management market, understand key trends, explore common use cases, and identify the features that truly differentiate solutions.
- You will emerge with a requirements workbook ready to engage with leading vendors to find the best fit for your organization鈥檚 knowledge goals, technical requirements, and user needs.
- The guide is designed for IT leaders, knowledge managers, and department heads looking to reduce time spent searching for information, improve access to institutional knowledge, and enable smarter decision-making.
About Info-Tech
91制片厂 is the world鈥檚 fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 2-phase advisory process. You'll receive 5 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Contextualize the Vendor Landscape
- Call 1: Discover what AI tools are right for your organization. Understand what software is and discover the 鈥渁rt of the possible.鈥�
- Call 2: Identify right-sized vendors and build the business case to select an AI off-the-shelf SaaS provider.
Guided Implementation 2: Select the Right AI Vendor
- Call 1: Define your key requirements.
- Call 2: 91制片厂 procurement items, such as the AI Knowledge Management Requirements Workbook and AI Knowledge Management Demo Script.
- Call 3: Evaluate vendors and perform final due diligence.
Contributors
- Mahmoud Ramin, Senior 91制片厂 Analyst, 91制片厂
- Ibrahim Abdel-Kader, Senior 91制片厂 Analyst, 91制片厂
- Austin Wagar, Senior 91制片厂 Analyst, 91制片厂
- Andrea Malick, Principal Advisory Director, 91制片厂