Time Matters Customer Reviews 2025 | Law Practice Management

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LexisNexis

Time Matters

Composite Score

6.9 /10

CX Score

7.4 /10

21 Reviews

What is Time Matters?

Time Matters has evolved into leading law practice management software, trusted by thousands of law firms. Every element and feature of Time Matters is designed specifically with legal professionals in mind. With countless customization options, and features that seamlessly integrate with other core software programs that law firms use daily, Time Matters makes it easy to create documents, manage matters, track time, and conduct the business of law. Reduce time spent on manual processes and fixing errors, and focus on higher-value work for clients.

Company Details

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Time Matters Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Time Matters.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Time Matters?

0% Negative

7% Neutral

93% Positive

Pros

Trustworthy
Fair
Transparent
Continually Improving Product

Feature Ratings

Average 79

Case Management

Document Management

Conflict Management

Time Management

Accounting and Financial Management

Tasks and Workflow Management

Reporting Components

Contact Management

Calendaring

Email Management

Billing

Vendor Capability Ratings

Average 74

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Time Matters Reviews

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Highly Satisfies

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Effective Service
Caring

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Time Matters

What is Time Matters?

Company Details

Need Assistance?

Time Matters Ratings

80 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Time Matters?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Conflict Management Includes case conflict checking, client list conflict management, conflict searching tools, and conflict resolution.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Contact Management Includes legal CRM, case and client history, and client portals.

Calendaring Includes deadlines, appointments, client and court scheduling, and docketing.

Email Management Includes email notifications and alerts, email monitoring, and response management.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Time Matters Reviews

Highly Satisfies

Likeliness to Recommend

Pros

Title

Feature Ratings

Case Management

Document Management

Conflict Management

Time Management

Accounting and Financial Management

Tasks and Workflow Management

Reporting Components

Contact Management

Calendaring

Email Management

Billing

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization