What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Knowledgebase
Multi-channel
Integration With CRM
Leads Generation
Personalized Service
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Vendor Support
Quality of Features
Tidio Reviews
Jovan A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Has the best chatbots
Likeliness to Recommend
What differentiates Tidio from other similar products?
It lets me chat live and use chatbots, manage support tickets and reply to emails all in one place
What is your favorite aspect of this product?
It is budget friendly
What do you dislike most about this product?
Chat bots cant handle complex customer queries
What recommendations would you give to someone considering this product?
Helps save time and offer best client support
Pros
- Security Protects
- Reliable
- Effective Service
- Caring
Stephen P.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2025
Effective customer support
Likeliness to Recommend
What differentiates Tidio from other similar products?
Translates to most languages worldwide for easy communication Live chat in real time
What is your favorite aspect of this product?
Integration with shopify help improve sales, messenger, Instagram and whatsapp so we can reach our customers easily across all platforms
What do you dislike most about this product?
No challenges faced so far
What recommendations would you give to someone considering this product?
Best customer support platform
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Peter O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Tidio makes customer support professional
Likeliness to Recommend
What differentiates Tidio from other similar products?
The tidio software comes with different ways to connect with customers like you can install the live chat widget on the website, integrate cusom support email and connect the social media accounts to gather all messages in one tidio panel at the free cost without restriction unlike other tools which does not have free version
What is your favorite aspect of this product?
I do like the live chat widget, it is easy to install on the website and to customise the chat color to match our brand, and like the AI chatbot with custom templates to answer customer questions in real time
What do you dislike most about this product?
They will charge extra cost for the Addon to remove the branding of the powered by tidio from the widget and the mobile application sometimes fails to deliver the notifications which leads to us to miss some chats
What recommendations would you give to someone considering this product?
it is a good software which even gives free 5 seats in the free mode of the software
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
