What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Knowledgebase
Multi-channel
Integration With CRM
Leads Generation
Personalized Service
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Vendor Support
Quality of Features
Tidio Reviews
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good features, but pricey for advanced options.
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is different because it combines live chat and chatbot features in a single platform, which lets businesses interact with customers in real time while also automating responses. Plus, it integrates easily with popular e-commerce platforms like Shopify and WordPress, making it simple for online stores to enhance customer support.
What is your favorite aspect of this product?
My favorite aspect of Tidio is its seamless combination of live chat and chatbot features. This allows businesses to provide instant support to customers while also automating routine inquiries, which helps improve response times and overall customer satisfaction.
What do you dislike most about this product?
What I dislike most about Tidio is that some of its more advanced features are only available in the higher pricing plans, which can make it less accessible for small businesses or those just starting out. Additionally, the customization options for the chat interface could be more extensive to better match brand styles.
What recommendations would you give to someone considering this product?
If you're considering Tidio, start with the free plan to see if it fits your needs. Check the pricing options to understand what features are included, and think about how you'll use the live chat and chatbot together to support your customers.
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
Costel O.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Easy Way to Chat with Customers
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out because it is super easy to use and has smart AI chatbots. It combines live chat, chatbots, and customer management all in one place by making it really convenient compared to other platforms that split these features.
What is your favorite aspect of this product?
The AI chatbots especially Lyro are my favourite because they interact with customers in a way that feels almost human. It is amazing how they can handle conversations smoothly helping keep customers happy even when I am not available.
What do you dislike most about this product?
I find the limited integration options frustrating especially for marketing tools. It feels like I am missing out on some valuable connections with other platforms.
What recommendations would you give to someone considering this product?
If you are looking for a user friendly chat tool that helps with customer service and sales, Tidio is fantastic. It is perfect for smaller teams. Just make sure it has the integrations you need if you are planning to use it for more specific marketing or business tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
David K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Maximizing proficiency with Tidio
Likeliness to Recommend
What differentiates Tidio from other similar products?
It is an impressive and promising platform. The things that differentiate it from others are the combination of AI chatbots, live chat, and email marketing, all in one integrated system. It helps us a lot to centralize the interaction of customers across several channels. Also its real-time customization and user-friendly interface, with easily available templates make it accessible for even beginners.
What is your favorite aspect of this product?
The chatbot feature is my favorite because of its specialty to have simple customizations making it more feasible and beneficial for us to improve our efficiency and in the automation of customer services. Its drag-and-drop interface also helps a lot in customizing processes. Its AI-powered bots also guide us in dealing with customers from answering their questions to dealing with them during the sales process.
What do you dislike most about this product?
One thing that I come across while using it is that its AI features are complicated for beginners to deal with and use. The complexity and advancement demands to have high technical knowledge from us. So this downside should be overcome as soon as possible as I am facing many issues related to working with new employees and roommates who are not familiar with this software before.
What recommendations would you give to someone considering this product?
Tidio is an excellent device which helps us a lot in dealing with customers. One can be facilitated from it very well by customizing the chatbots for the automation of customer queries. Its seamless integration capabilities with third-party also give you the best experience. For more best user experience, you can explore its analytical tools with some basic understanding.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
