What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Vendor Support
Tidio Reviews
Olivier T.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Very easy to use Chatbot to generate leads
Likeliness to Recommend
What differentiates Tidio from other similar products?
Nice interface, very simple to set up. There are a lot of templates which help to make scenario according to your objectives and save your time.
What is your favorite aspect of this product?
I love the user inteface and all the possibilities you have. You can add some emoji in your messages
What do you dislike most about this product?
Not so many things. Unfortunately, because of our pricing plan, our chatbot is limited to 100 visitors.
What recommendations would you give to someone considering this product?
Put the chatbots on specific pages. Credits can leave very fast
Pros
- Trustworthy
- Effective Service
- Fair
- Helps Innovate
Marissa J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Excellent live chat tool."
Likeliness to Recommend
What differentiates Tidio from other similar products?
This software is different than others in that it provides excellent customer support, has a lightning-fast response time, and never fails to come up with answers to my problems.
What is your favorite aspect of this product?
By using Tidio, my staff and I are able to have more effective conversations with our clientele. In our case, the advanced plan is a total game-changer, but even the free one is sufficient.
What do you dislike most about this product?
My only real complaint with Tidio is that it doesn't provide a queue so that customers can see where they stand in line to speak to our operators. To my mind, that is the sole thing still wanting.
What recommendations would you give to someone considering this product?
This tool comes highly recommended from me due to its user-friendliness as well as its extensive feature set.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Carlos G.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Easy to use and implement
Likeliness to Recommend
What differentiates Tidio from other similar products?
Is much more easire to integrate it into your code, if you dont need to use the API integration
What is your favorite aspect of this product?
The simplicity of its features, no need to check thousands of possibilites to create a goog chat
What do you dislike most about this product?
It maybe would need to be involved in the whole process of support center
What recommendations would you give to someone considering this product?
Try it free option first to see if it fits you, you will see the simplicity of the implementation and customization
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
