What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Vendor Support
Tidio Reviews
Jose Ramon C.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2022
Tidio, Your tasks are ready instantly
Likeliness to Recommend
What differentiates Tidio from other similar products?
Website visitors these days have shorter attention spans and are used to chat widgets that can give instant responses. Tidio is the ultimate platform for building customer relationships.
What is your favorite aspect of this product?
Having multiple contact formats such as phone, email, web form and chat allows visitors to communicate through the channel they are most comfortable with, allowing less traffic to escape.
What do you dislike most about this product?
A built-in call tracking module would be great. It also helps to handle difficult customers, which would not be possible by mail.
What recommendations would you give to someone considering this product?
There is a lot of helpful documentation. There's an iOS and Android app for users on the go and built-in integrations with CRM and other third-party apps, along with a Zapier API that can connect to virtually any other third-party app. Tidio is compatible with mobile, Windows, iSO and Mac devices so you can always communicate with your customers without compatibility issues.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Mathenge N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Impressive Product! The Usability is great!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The UI is amazing
What is your favorite aspect of this product?
Highly flexible and integrates with CRM effectively.
What do you dislike most about this product?
For its purpose, I have nothing I dislike about Tidio.
What recommendations would you give to someone considering this product?
I highly recommend Tidio for your social media management. It is a great conversational and marketing tool.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
Noelle V.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Great automated chatbot tool."
Likeliness to Recommend
What differentiates Tidio from other similar products?
The application comes highly recommended by me due to the fact that it is simple to operate and contains a lot of different functions. The creators of this program have said that they do not care about making money, and it is heartening to see that there are still some individuals who are willing to give their expertise.
What is your favorite aspect of this product?
Tidio's chatbot templates are top notch. The majority of my customers have the option to modify the conversations in an automated fashion to better fit their needs. Cost-effectively attracting new clients and contacts is a major priority for many small businesses in the area, and this strategy can help them do just that.
What do you dislike most about this product?
It would be great if there was a mechanism to convert conversations into text. Customers may receive responses through chat at any time, without having to remain on the webchat. Customer chats are sent to their cell phones when they enter their phone number and email address. While Podium is capable of this, it comes at a high cost that may prevent you from purchasing it.
What recommendations would you give to someone considering this product?
The application comes highly recommended by me due to the fact that it is simple to operate and contains a lot of different functions. The creators of this program have said that they do not care about making money, and it is heartening to see that there are still some individuals who are willing to give their expertise.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
