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Tidio

Tidio

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Tidio
9.1 /10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Scheduled Availability

87

Translation

85

Workflow Processing

84

Knowledgebase

83

Multi-channel

83

Integration With CRM

82

Leads Generation

82

Personalized Service

82

Learning and Adaptability

81

Application Programming Interface

80

Voice or Text Input

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Customization

84

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of IT Administration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Ease of Data Integration

80

Vendor Support

80

Quality of Features

79

Tidio Reviews

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

"Full-Featured ChatBot with Simple Controls"

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

The use of Tidio boosts happy consumers. Through the use of this instrument, sales and marketing initiatives may be streamlined and expanded automatically.

What is your favorite aspect of this product?

When it comes to chatbots for websites, Tidio is without peer. It is both feature-rich and quite simple to implement. Both the consumer-facing and internal versions are highly polished, easy to use, and very adaptable.

What do you dislike most about this product?

Even though it's a pain to use this tool when you're not connected to the internet, I haven't had any issues with it thus far.

What recommendations would you give to someone considering this product?

It's simple to set up and operate, and the support team is quick to respond to any issues that may arise. The cost is reasonable when compared to similar programs. However, if you're looking for something more affordable that yet serves the same purposes, you have various choices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Skylar M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent chatbot that is very easy to use."

Likeliness to Recommend

7 /10

What differentiates Tidio from other similar products?

Aside from being a very user-friendly and feature-rich program, this one stands out from the crowd because it can be tried out at no cost.

What is your favorite aspect of this product?

The Tidio Chatbot is a fully functional, easy-to-integrate, and customizable chatbot for your website. Both the customer-facing and business-facing interfaces are well-designed, easy to use, and have a wealth of customization options.

What do you dislike most about this product?

The only thing I don't like is how difficult it is to alter the chat's color scheme to make it better fit my website's theme, but this has no bearing on the chat's overall usefulness.

What recommendations would you give to someone considering this product?

I highly recommend this program because it provides a very straightforward, clean, powerful, and customizable interface both in its backend and on its website, which aids in making live chat support on a website more accessible. Provides many features (including some I haven't used yet, like email inbox management), such as integration with Facebook Messenger (which actually works, unlike other companies), a custom chat window and icon, and perhaps the best feature of all: a robust chatbot system.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Rachel (Helm) B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Quality for customer service

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

With this platform we can offer optimal performance to users or customers who are interested and our product, our marketing agency has Tidio for both our own purposes and those of our customers. Having multiple contact formats (phone, email, web form and chat) allows visitors to get in touch through the channel they feel most comfortable with.

What is your favorite aspect of this product?

With an easy implementation for our websites without any problem as well as very intuitive interface and management due to the artificial intelligence that developed this platform which in turn we have a good reach of future or potential customers thanks to the possibility of integrating the tool with other social network chats such as Messenger or Instagram.

What do you dislike most about this product?

Being a platform that helps us to provide very services, but you have a very expensive license that should also be better detailed for the public concerned which is not highly recommended for small businesses with little traffic of people, as well as better products in its premium license that should be noted are very good but still not a very competent license.

What recommendations would you give to someone considering this product?

It has a very simple learning curve for those who want to start with this platform due to the good scope it has to provide services, it is highly recommended for large companies that have a lot of traffic of people or customers as well as its features prepared for the user and its versatile performance make a better experience for both parties.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation

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