
What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Knowledgebase
Multi-channel
Integration With CRM
Leads Generation
Personalized Service
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Vendor Support
Quality of Features
Tidio Reviews
Clarissa S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
"Full-Featured ChatBot with Simple Controls"
Likeliness to Recommend
What differentiates Tidio from other similar products?
The use of Tidio boosts happy consumers. Through the use of this instrument, sales and marketing initiatives may be streamlined and expanded automatically.
What is your favorite aspect of this product?
When it comes to chatbots for websites, Tidio is without peer. It is both feature-rich and quite simple to implement. Both the consumer-facing and internal versions are highly polished, easy to use, and very adaptable.
What do you dislike most about this product?
Even though it's a pain to use this tool when you're not connected to the internet, I haven't had any issues with it thus far.
What recommendations would you give to someone considering this product?
It's simple to set up and operate, and the support team is quick to respond to any issues that may arise. The cost is reasonable when compared to similar programs. However, if you're looking for something more affordable that yet serves the same purposes, you have various choices.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Skylar M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Excellent chatbot that is very easy to use."
Likeliness to Recommend
What differentiates Tidio from other similar products?
Aside from being a very user-friendly and feature-rich program, this one stands out from the crowd because it can be tried out at no cost.
What is your favorite aspect of this product?
The Tidio Chatbot is a fully functional, easy-to-integrate, and customizable chatbot for your website. Both the customer-facing and business-facing interfaces are well-designed, easy to use, and have a wealth of customization options.
What do you dislike most about this product?
The only thing I don't like is how difficult it is to alter the chat's color scheme to make it better fit my website's theme, but this has no bearing on the chat's overall usefulness.
What recommendations would you give to someone considering this product?
I highly recommend this program because it provides a very straightforward, clean, powerful, and customizable interface both in its backend and on its website, which aids in making live chat support on a website more accessible. Provides many features (including some I haven't used yet, like email inbox management), such as integration with Facebook Messenger (which actually works, unlike other companies), a custom chat window and icon, and perhaps the best feature of all: a robust chatbot system.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service

Rachel (Helm) B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Quality for customer service
Likeliness to Recommend
What differentiates Tidio from other similar products?
With this platform we can offer optimal performance to users or customers who are interested and our product, our marketing agency has Tidio for both our own purposes and those of our customers. Having multiple contact formats (phone, email, web form and chat) allows visitors to get in touch through the channel they feel most comfortable with.
What is your favorite aspect of this product?
With an easy implementation for our websites without any problem as well as very intuitive interface and management due to the artificial intelligence that developed this platform which in turn we have a good reach of future or potential customers thanks to the possibility of integrating the tool with other social network chats such as Messenger or Instagram.
What do you dislike most about this product?
Being a platform that helps us to provide very services, but you have a very expensive license that should also be better detailed for the public concerned which is not highly recommended for small businesses with little traffic of people, as well as better products in its premium license that should be noted are very good but still not a very competent license.
What recommendations would you give to someone considering this product?
It has a very simple learning curve for those who want to start with this platform due to the good scope it has to provide services, it is highly recommended for large companies that have a lot of traffic of people or customers as well as its features prepared for the user and its versatile performance make a better experience for both parties.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Inspires Innovation