What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Vendor Support
Tidio Reviews
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out among similar products through its remarkable user-friendly interface, comprehensive multichannel support, and intelligent chatbot capabilities. The platform's intuitive setup, seamless integration with email and Messenger, and the ability to automate routine tasks make it a go-to solution for businesses of all sizes. Its visitor insights, competitive pricing, and excellent customer support further cement its place as a standout option in the competitive field of live chat and customer engagement tools. Tidio streamlines communication and empowers businesses to deliver a top-notch customer experience, making it a top choice f
What is your favorite aspect of this product?
My favorite aspect of this product is its user-friendly interface. It makes navigation and setup a breeze, even for those new to live chat software.
What do you dislike most about this product?
One aspect I find less appealing is the limitation of the free plan, which restricts access to some advanced features that could benefit smaller businesses.
What recommendations would you give to someone considering this product?
I would recommend thoroughly exploring Tidio's features to leverage its full potential. Take advantage of the free plan to test its suitability for your needs, and consider the paid plans for access to advanced features as your business grows. Also, ensure your team is well-trained to utilize its powerful chatbot capabilities effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Transparent and Terrific
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ravi D.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
"Tidio is effortless and never disappoints"
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is easy to use making it a major selling point for businesses looking for a simple product that is not complicated.
What is your favorite aspect of this product?
Tidio is a user-friendly product making it better choice for businesses that are new to live chat and automation software.
What do you dislike most about this product?
It has limited customization options discouraging businesses looking for more personalized and tailored experience for their visitors.
What recommendations would you give to someone considering this product?
Before choosing Tidio, it is important to evaluate your specific business needs and requirement to help you make the right decision.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
