ThinkAutomation Customer Reviews 2025 | Robotic Process Automation

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Parker Software

ThinkAutomation

Composite Score

8.3 /10

CX Score

8.5 /10

29 Reviews

What is ThinkAutomation?

ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.

Company Details

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Awards & Recognition

ThinkAutomation won the following awards in the Robotic Process Automation - Midmarket category

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5 Top Rated Capabilities

8 Top Rated Features

2024

Service Experience

2024

ThinkAutomation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThinkAutomation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThinkAutomation?

0% Negative

4% Neutral

96% Positive

Pros

Efficient Service
Caring
Transparent
Includes Product Enhancements

Feature Ratings

Average 83

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

ThinkAutomation Screenshots

ThinkAutomation Videos

ThinkAutomation Reviews

Kavya D.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

ideal for automated database updates on multiple.

Likeliness to Recommend

9 /10

What differentiates ThinkAutomation from other similar products?

By automating database updates, thinkautomaton has saved us hours.

What is your favorite aspect of this product?

Drawing on incoming data, it automatically inserts, updates, and deletes records. This has maintained correct and orderly our database free from human data entry.

What do you dislike most about this product?

Sometimes syncing with older database systems calls for further setup.

What recommendations would you give to someone considering this product?

Thinkautomation efficiently automates database updating if you must maintain it current.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Ygor Henrique O.

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vikram J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Drag and drop automation setup "think automation"

Likeliness to Recommend

10 /10

What differentiates ThinkAutomation from other similar products?

Drag and drop automation customization. Too many features for customization.

What is your favorite aspect of this product?

No coding required. Drag and drop editor.

What do you dislike most about this product?

User interface can be more freindly

What recommendations would you give to someone considering this product?

No coding experience required. Drag and drop automation setup editor

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

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ThinkAutomation

What is ThinkAutomation?

Company Details

Need Assistance?

Awards & Recognition

ThinkAutomation Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ThinkAutomation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.聽

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

ThinkAutomation Screenshots

TA on screen 8 - 2021

TA on screen 9 2021

TA on screen 16 - 2021

ThinkAutomation Videos

An Introduction to ThinkAutomation 5

How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.

Automate anything with ChatGPT

ThinkAutomation Reviews

Kavya D.

ideal for automated database updates on multiple.

Likeliness to Recommend

Pros

Ygor Henrique O.

Likeliness to Recommend

Pros

Vikram J.

Drag and drop automation setup "think automation"

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features