TestRail Customer Reviews 2025 | Test Management

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Idera Software

TestRail

Composite Score

7.9 /10

CX Score

8.1 /10

49 Reviews

What is TestRail?

A complete web-based test case management solution to efficiently manage, track, and organize your software testing efforts.

Company Details

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Awards & Recognition

TestRail won the following awards in the Test Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact

2025

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

TestRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TestRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TestRail?

10% Negative

5% Neutral

85% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 76

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Average 76

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Mobile Application Testing

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TestRail Reviews

Koustav K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy of use, but price on high end.

Likeliness to Recommend

8 /10

What differentiates TestRail from other similar products?

The difference is with the integration of third party apps like jira board and also managing automated testcases. Can easily attached the developer for the issues detected while testing.

What is your favorite aspect of this product?

Ease of use and integration with Jira management tool.

What do you dislike most about this product?

High price of usage.

What recommendations would you give to someone considering this product?

My recommendation will be to use this product of your company is more than 5 years of old and is having good revenue.

Pros

Effective Service
Reliable
Performance Enhancing
Enables Productivity

Cons

Wastes Time

Clar l.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Effortless

Likeliness to Recommend

10 /10

What differentiates TestRail from other similar products?

Embbed TestRail easily integrates with user CI/CD pipelines.

What is your favorite aspect of this product?

TestRail automatically records the results from test across the different versions and place.

What do you dislike most about this product?

TestRail is slow in detection though provides positive results

What recommendations would you give to someone considering this product?

TestRail simplifies activities because runs multiple tests and compare the results recorded

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Nirav K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Amazing test case management tool

Likeliness to Recommend

9 /10

What differentiates TestRail from other similar products?

Easy to configure with automation

What is your favorite aspect of this product?

Creating test suite, test result

What do you dislike most about this product?

Cannot dynamically create test case id without creating test cases

What recommendations would you give to someone considering this product?

Must try this tool

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

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TestRail

What is TestRail?

Company Details

Need Assistance?

Awards & Recognition

TestRail Ratings

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love TestRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Test Data Management Secured management and access of test data.

Test Environment Management Provision, monitor, refresh, and tear down test environments. Teams can track all environment resources from a centralized dashboard and repository.

Test Planning 91制片厂 test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as 91制片厂, Deploy, Test and Requirements Management.

Test Load Balancing Intelligently distribute testing load across system clusters to achieve high testing performance.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Mobile Application Testing

TestRail Reviews

Koustav K.

Easy of use, but price on high end.

Likeliness to Recommend

Pros

Cons

Clar l.

Effortless

Likeliness to Recommend

Pros

Nirav K.

Amazing test case management tool

Likeliness to Recommend

Pros

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Title

Feature Ratings

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement