TestRail Customer Reviews 2025 | Test Management

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Idera Software

TestRail

Composite Score

7.9 /10

CX Score

8.1 /10

49 Reviews

What is TestRail?

A complete web-based test case management solution to efficiently manage, track, and organize your software testing efforts.

Company Details

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Awards & Recognition

TestRail won the following awards in the Test Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact

2025

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

TestRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TestRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TestRail?

10% Negative

5% Neutral

85% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 76

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Average 76

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Mobile Application Testing

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TestRail Reviews

Daniel E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

The Ultimate Test Management Tool

Likeliness to Recommend

8 /10

What differentiates TestRail from other similar products?

This software is specially designed to check the accuracy of the software, deal with the testing, and identify the drawbacks of the software. This includes the repetition of tests that identify the defects. It is usually a deep testing tool whose features are usually not offered by other software that differentiates it from others.

What is your favorite aspect of this product?

Its detailed reporting and debugging capability make it a favorite software to go with. It's an on-the-go software. It provides good testing tools that quickly and effectively pinpoint the bug within the software. Its ability to trace errors is a time saver that acts as a troubleshooter for the issues. It makes debugging easier and faster.

What do you dislike most about this product?

Its complexity and lack of flexibility limit its use. It consumes a lot of time and manual effort that can be complex. It doesn't fit according to different projects, it supports only certain frameworks that increase its complexity.

What recommendations would you give to someone considering this product?

Consideration of needs and demands before its usage is very important. Selection of tools according to needs and purpose should be focused. Test reporting can help to improve the decisions. Automation support reduces the effort and saves time allowing us to work on other processes as well.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Kanika R.

Role: Information Technology
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent product

Likeliness to Recommend

10 /10

What differentiates TestRail from other similar products?

TestRail is known for its clean and intuitive UI, making it easy for testers and teams to adopt and use effectively.

What is your favorite aspect of this product?

the ability to create custom reports tailored to specific project needs ensures that teams always have actionable insights at their fingertips.

What do you dislike most about this product?

TestRail is relatively expensive, especially for small teams or startups with limited budgets.

What recommendations would you give to someone considering this product?

Determine the size and complexity of your projects. TestRail is robust but may be overkill for very small teams or simple projects.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Prashant B.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Most user friendly and easy to use test management

Likeliness to Recommend

9 /10

What differentiates TestRail from other similar products?

Testrail is more user friendly than its competitors like bugzilla, HP-ALM, etc. The UI and visuals like graphs and charts are better compared to others.

What is your favorite aspect of this product?

The report generation after test run or test execution and then capability to share the reports with higher management and other users directly as it generates.

What do you dislike most about this product?

Sometimes, but quite rare we may notice some glitch from Testrail side it maybe because some kind of development or enhancement work is going on from their side. I have faced scenario where the graphs and charts were not coming over the reports generated for quite few days and then customer support team of Testrail resolved that issue on priority.

What recommendations would you give to someone considering this product?

I would highly recommend it if your QA team members are novice because it would be easy for your test data, test case management and easy to understand and more user friendly. Also it has visuals and UI better in my perspective so you can offcourse consider going for it.

Pros

Reliable
Trustworthy
Effective Service
Fair

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TestRail

What is TestRail?

Company Details

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Awards & Recognition

TestRail Ratings

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love TestRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Test Data Management Secured management and access of test data.

Test Environment Management Provision, monitor, refresh, and tear down test environments. Teams can track all environment resources from a centralized dashboard and repository.

Test Planning 91制片厂 test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as 91制片厂, Deploy, Test and Requirements Management.

Test Load Balancing Intelligently distribute testing load across system clusters to achieve high testing performance.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Mobile Application Testing

TestRail Reviews

Daniel E.

The Ultimate Test Management Tool

Likeliness to Recommend

Pros

Kanika R.

Excellent product

Likeliness to Recommend

Pros

Prashant B.

Most user friendly and easy to use test management

Likeliness to Recommend

Pros

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Title

Feature Ratings

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement