TestRail Customer Reviews 2025 | Test Management

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Idera Software

TestRail

Composite Score

7.9 /10

CX Score

8.1 /10

48 Reviews

What is TestRail?

A complete web-based test case management solution to efficiently manage, track, and organize your software testing efforts.

Company Details

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Awards & Recognition

TestRail won the following awards in the Test Management category

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Strategy and Innovation
Product Impact

Latest Award, 2025

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

TestRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TestRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TestRail?

10% Negative

5% Neutral

85% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 77

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Run Workflow Manager

Test Load Balancing

Vendor Capability Ratings

Average 76

Ease of Implementation

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Mobile Application Testing

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TestRail Reviews

Jeffrey S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

All the features you need in an intuitive package

Likeliness to Recommend

9 /10

What differentiates TestRail from other similar products?

1. Ease of integration to JIRA 2. The cost 3. Intuitive interface

What is your favorite aspect of this product?

The seamless integration to JIRA

What do you dislike most about this product?

Sometimes some system patch releases mess up existing functionalities/features.

What recommendations would you give to someone considering this product?

My suggestion is try and do some integrations tests with your existing issue and defect management tool. You'll be surprised how its seamless integration can make your testing life much easier.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Kelechi O.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Organized & Scalable

Likeliness to Recommend

10 /10

What differentiates TestRail from other similar products?

TestRail stands out with its intuitive interface, strong test case organization, customizable workflows, and seamless integration with tools like Jira and Jenkins.

What is your favorite aspect of this product?

My favorite aspect of TestRail is its structured test case management, which makes planning, tracking, and reporting tests clear and efficient.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Ensure it's integrated with your bug tracker and CI/CD tools, define clear test structures early, and train your team to maximize reporting features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Sumit A.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

Great tool for testing, documenting and analytics

Likeliness to Recommend

8 /10

What differentiates TestRail from other similar products?

TestRail stands out from similar test management tools due to its dedicated focus on testing, a user-friendly interface, and its ability to scale and adapt to various testing needs and workflows.

What is your favorite aspect of this product?

It stands out for its user friendly interface, comprehensive test management, and customizable. Its seamless integration with tools like JIRA and CI/CD pipelines, enabling efficient collaboration and automated workflows.

What do you dislike most about this product?

Associated cost and loading issues sometimes

What recommendations would you give to someone considering this product?

Go for it but check the load that you would putting on this

Pros

Caring
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Less Inspiring
Vendor Friendly Policies

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TestRail

What is TestRail?

Company Details

Need Assistance?

Awards & Recognition

TestRail Ratings

85 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love TestRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Test Data Management Secured management and access of test data.

Test Environment Management Provision, monitor, refresh, and tear down test environments. Teams can track all environment resources from a centralized dashboard and repository.

Test Planning 91制片厂 test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as 91制片厂, Deploy, Test and Requirements Management.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Test Load Balancing Intelligently distribute testing load across system clusters to achieve high testing performance.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Mobile Application Testing

TestRail Reviews

Jeffrey S.

All the features you need in an intuitive package

Likeliness to Recommend

Pros

Kelechi O.

Organized & Scalable

Likeliness to Recommend

Pros

Sumit A.

Great tool for testing, documenting and analytics

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Run Workflow Manager

Test Load Balancing

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support