TestRail Customer Reviews 2025 | Test Management

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Idera Software

TestRail

Composite Score

7.9 /10

CX Score

8.1 /10

49 Reviews

What is TestRail?

A complete web-based test case management solution to efficiently manage, track, and organize your software testing efforts.

Company Details

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Awards & Recognition

TestRail won the following awards in the Test Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact

2025

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

TestRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TestRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TestRail?

10% Negative

5% Neutral

85% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 76

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Average 76

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Mobile Application Testing

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TestRail Reviews

Ramesh G.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Good Test Cases Management Tool

Likeliness to Recommend

9 /10

What differentiates TestRail from other similar products?

Easy Management of test cases,

What is your favorite aspect of this product?

Different formats for Test Cases are available

What do you dislike most about this product?

Integration with other tools ex. Jira, Testrigor

What recommendations would you give to someone considering this product?

You can go for this product without thinking much

Pros

Saves Time
Reliable
Enables Productivity
Effective Service

Ren茅 C.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

TestRail: Efficient Test Management with Consider

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

The intuitive design makes it easy for both seasoned testers and those new to test management to navigate the platform efficiently. The straightforward layout contributes to a smoother test case creation and execution process, enhancing overall usability for teams involved in software testing.

What do you dislike most about this product?

The pricing of TestRail could be a concern, particularly for smaller teams or organizations with budget constraints. It's advised to carefully assess the pricing structure and ensure it aligns with the specific needs and financial considerations of the users

What recommendations would you give to someone considering this product?

I would recommend starting with a thorough evaluation of your team's specific testing requirements and workflows. TestRail's strength lies in its user-friendly interface, so take advantage of the trial version to ensure it aligns with your team's dynamics. Additionally, carefully review the pricing structure to ensure it fits within your budget constraints, especially for smaller teams. Explore TestRail's integration capabilities, as seamless connectivity with your existing tools can significantly enhance collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeffrey S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

All the features you need in an intuitive package

Likeliness to Recommend

9 /10

What differentiates TestRail from other similar products?

1. Ease of integration to JIRA 2. The cost 3. Intuitive interface

What is your favorite aspect of this product?

The seamless integration to JIRA

What do you dislike most about this product?

Sometimes some system patch releases mess up existing functionalities/features.

What recommendations would you give to someone considering this product?

My suggestion is try and do some integrations tests with your existing issue and defect management tool. You'll be surprised how its seamless integration can make your testing life much easier.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

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Latest 91制片厂

TestRail

What is TestRail?

Company Details

Need Assistance?

Awards & Recognition

TestRail Ratings

85 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love TestRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Test Data Management Secured management and access of test data.

Test Environment Management Provision, monitor, refresh, and tear down test environments. Teams can track all environment resources from a centralized dashboard and repository.

Test Planning 91制片厂 test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as 91制片厂, Deploy, Test and Requirements Management.

Test Load Balancing Intelligently distribute testing load across system clusters to achieve high testing performance.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Mobile Application Testing

TestRail Reviews

Ramesh G.

Good Test Cases Management Tool

Likeliness to Recommend

Pros

Ren茅 C.

TestRail: Efficient Test Management with Consider

Likeliness to Recommend

Pros

Jeffrey S.

All the features you need in an intuitive package

Likeliness to Recommend

Pros

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Title

Feature Ratings

Analytics and Reporting

Test Coverage Analysis

Test Data Management

Test Environment Management

Test Planning

Test Case Generator

Artifact Traceability

Artifact Management

ALM Integration

Test Load Balancing

Test Run Workflow Manager

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement