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TeamViewer Remote Logo Award Winner Product Badge
TeamViewer Remote Logo Award Winner Product Badge
TeamViewer

TeamViewer Remote

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer Remote
8.9 /10

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Enables Productivity

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Audio Conferencing Call in Bridge

87

Virtual Whiteboard

87

Keyboard Mouse Control

86

Video Conferencing

86

Application Share

86

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Quality of Features

84

Usability and Intuitiveness

84

Business Value Created

84

Ease of Data Integration

84

Breadth of Features

83

Vendor Support

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Thomas W.

  • Role: Public Sector
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Reliable solution for hustle-free online meetings

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer Meeting stands out be cause of the audio and image quality especially when the users have a stable internet connection.

What is your favorite aspect of this product?

I like TeamViewer Meeting because it is easy to set up and host meetings even if you are doing it for the very first time. You don't need to go through too much instructions or watch many tutorials to understand how it works. I also like the meeting scheduling features which allow you to decide the time you will have a meeting and send invitations to the participants. This tool helps us to have one on one training session with our clients regardless of where they live.

What do you dislike most about this product?

The software depends on the internet. If the internet connection is unstable, you might not hold a meaningful conversation or training session. Sometimes the connection is lost when you are explaining an important concept to students and you have to repeat everything when they join the meeting once again. The free version limits the number of users which could be hindrance when you want to guide many students at once.

What recommendations would you give to someone considering this product?

Ensure everyone attending the meeting has a stable internet connection. Ask them to avoid joining the meeting when traveling or in noisy places to enhance your overall experience.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Roshan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Good product to explore

Likeliness to Recommend

8 /10

What differentiates TeamViewer Remote from other similar products?

Secure connections - It utilizes encrypted peer-to-peer connections for meeting data without routing through third-party servers. Free version - Unlike most competitors, TeamViewer offers a completely free version supporting meetings of up to 25 participants without any time limit. Mobile screen sharing - Presenters can share their mobile screens during meetings to demo apps or websites on the go. Recording and playback - Meetings can be recorded locally or to the cloud and played back using an integrated player.

What is your favorite aspect of this product?

Performance and Speed: "The speed and performance of TeamViewer are impressive. I can carry out tasks on remote computers with minimal lag, making it feel like I'm actually working on the local machine. This is crucial for productivity." Security Features: "I appreciate TeamViewer's commitment to security. Their end-to-end encryption and multi-factor authentication options provide peace of mind when accessing remote devices. It's crucial, especially when dealing with sensitive data." File Transfer Capabilities: "TeamViewer's file transfer capabilities are a standout feature for me. It allows me to easily share files between my devices

What do you dislike most about this product?

Pricing Structure: Some users find TeamViewer's pricing to be on the higher side, especially for business or enterprise plans. The cost can increase significantly as you add more users or devices. Connection Issues: While TeamViewer generally offers good performance, occasional connection issues or lag can occur, which can be frustrating, especially during critical tasks. License Activation: Some users have experienced challenges with license activation and perceived limitations in transferring licenses between devices. Updates and Notifications: TeamViewer's frequent updates and notifications can be bothersome for some users,

What recommendations would you give to someone considering this product?

Regular Updates: Keep TeamViewer up to date with the latest versions and security patches. This ensures you have access to the latest features and helps maintain system security. Explore Customization: If you have specific needs, explore TeamViewer's customization options. You can brand the software, create custom modules, and configure unattended access for convenience. Test with a Trial: If you're considering a paid plan, take advantage of any free trials offered by TeamViewer. This allows you to evaluate the product's suitability for your needs before committing. Training and Documentation:

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Over Delivered

Hannah R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Straightforward communication platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

It has all the functions of communication systems and really helpful during remote working setting for organizing meetings

What is your favorite aspect of this product?

Stable and good quality video and audio and provides everything we may need for a quality conference

What do you dislike most about this product?

You need to have good connection because without it connection takes time

What recommendations would you give to someone considering this product?

Can host a video/audio call through its collaboration tools

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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