TeamViewer Remote Customer Reviews 2025 | Web and Video Conferencing

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TeamViewer

TeamViewer Remote

Composite Score

8.9 /10

CX Score

9.1 /10

293 Reviews

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

11 Top Rated Capabilities

10 Top Rated Features

2024

Contract Negotiation

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Transparent
Enables Productivity

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

Virtual Whiteboard

Keyboard Mouse Control

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

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Remote Monitoring and Management

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Remote Support

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Enterprise Mobile Management

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Venkatesh R.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product for Team Collaborations!

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

We can access the required devices remotely and modify as we want

What is your favorite aspect of this product?

All of their features are my favorite one

What do you dislike most about this product?

No more dislikes was found

What recommendations would you give to someone considering this product?

Great tool for Team work. Must Try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Easy and efficient

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oladapo A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Very good application for remote support.

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Teamviewer allows for cross-platform compatibility, mobile, windows, Linux, MacOS

What is your favorite aspect of this product?

Easy to set up, no complicated configuration needed.

What do you dislike most about this product?

The free version is great, but the commercial plans are costly

What recommendations would you give to someone considering this product?

For business & IT support teams you should consider TeamViewer Tensor for better security, multi-user management, and compliance.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

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What is TeamViewer Remote?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

TeamViewer Remote Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

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TeamViewer Remote Videos

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TeamViewer Remote Reviews

Venkatesh R.

Great product for Team Collaborations!

Likeliness to Recommend

Pros

Easy and efficient

Likeliness to Recommend

Pros

Oladapo A.

Very good application for remote support.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

Virtual Whiteboard

Keyboard Mouse Control

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization