TeamViewer Remote Customer Reviews 2025

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TeamViewer

TeamViewer Remote

Composite Score

8.9 /10

CX Score

9.1 /10

286 Reviews

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Transparent
Enables Productivity

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Nikhil J.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

ver good , easy to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer is great when we need to access a remote computer over the internet and manage almost any task. That is why TeamViewer represents one of the outstanding references in this market.

What is your favorite aspect of this product?

TeamViewer is one of my favorite and trusted remote-access software.

What do you dislike most about this product?

Elevating permissions was a hassle and we could not copy & paste into remote sessions

What recommendations would you give to someone considering this product?

definetely worth it

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

Thomas P.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Provide IT Support with ease

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

I love the fact that you do not have to download anything. the program can be accessed via the web.

What is your favorite aspect of this product?

the chat and vid chat functions

What do you dislike most about this product?

sometimes confusing to setup

What recommendations would you give to someone considering this product?

Once you can get an understanding of the full functionality, this is the greatest program t use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ganesh S.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Nice product easy to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Easy to connect with team members instantly

What is your favorite aspect of this product?

Screen sharing & file sharing options are very good

What do you dislike most about this product?

Have used it for years no dislikes

What recommendations would you give to someone considering this product?

Good for meetings & Very easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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What is TeamViewer Remote?

Company Details

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Awards & Recognition

TeamViewer Remote Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

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Enterprise Mobile Management

TeamViewer Remote Screenshots

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TeamViewer Remote Videos

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TeamViewer Remote Reviews

Nikhil J.

ver good , easy to use

Likeliness to Recommend

Pros

Thomas P.

Provide IT Support with ease

Likeliness to Recommend

Pros

Ganesh S.

Nice product easy to use

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization