TeamDynamix Sassafras Customer Reviews 2025

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TeamDynamix

TeamDynamix Sassafras

Composite Score

9.2 /10

CX Score

9.4 /10

43 Reviews

What is TeamDynamix Sassafras?

Sassafras delivers enterprise IT Asset Management to organizations worldwide in corporate, government, and learning environments large and small. Scalable, automated hardware and software inventory and usage reporting feed powerful dashboards and extensive reports, making ITAM easier than ever. Native Windows, Mac, Linux, and ChromeOS clients also report connected monitors and storage drives. Integrations with Intune, JAMF, and PaperCut easily import other types of hardware. Accurate hardware data enriches your CMDB with free integrations for TeamDynamix, Jira, and ServiceNow.

Company Details

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Awards & Recognition

TeamDynamix Sassafras won the following awards in the Software Asset Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

TeamDynamix Sassafras Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix Sassafras.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix Sassafras?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Software Usage Metering

Analytics and Reporting

Software Inventory Management

Decentralized Management

License Compliance Tracking

Integration with IT Systems

Integrated Discovery

License Optimization Insights

End to End Lifecycle Management

Data Center Analytics

Advanced License Management

Vendor Capability Ratings

Average 89

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Also Featured in...

IT Asset Management - Midmarket

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View TeamDynamix Sassafras in this category (opens in a new tab)

TeamDynamix Sassafras Reviews

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Sassafras is really easy to configure and utilize.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gretchen A. M.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Excellent customer service!

Likeliness to Recommend

10 /10

What differentiates TeamDynamix Sassafras from other similar products?

Fantastic customer service before and after sales!

What is your favorite aspect of this product?

Customer service and support

What do you dislike most about this product?

reporting features. It does so much it can be overwhelming at first.

What recommendations would you give to someone considering this product?

It has a lot of capabilities and is flexible! Great company to work with!

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Joshua L.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Customizable to fit your exact needs

Likeliness to Recommend

9 /10

What differentiates TeamDynamix Sassafras from other similar products?

The customer support from Sassafras is among the best that I've experienced.

What is your favorite aspect of this product?

The product is incredibly flexible and can be configured to track exactly what you need.

What do you dislike most about this product?

There is a small learning curve but once you understand the program and product system, it becomes more intuitive.

What recommendations would you give to someone considering this product?

Work with Sassafras to understand all the features available to you and define your goals early on.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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TeamDynamix Sassafras

What is TeamDynamix Sassafras?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

TeamDynamix Sassafras Ratings

96 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love TeamDynamix Sassafras?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets across the cloud and network and collect unused licenses.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Inventory Management Detailed inventory cataloging of all software installations across devices to track exactly how many used and unused licenses are available for each application

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

License Compliance Tracking Monitors license compliance for installed and purchased software, tracks renewal and expiration dates, and sends alerts for potential non-compliance issues.

Integration with IT Systems Integrate with Active Directory, existing inventory tools, other ITSM vendors, and third-party procurement systems.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

License Optimization Insights Provide actionable insights, data, and recommendations to optimize software licensing and purchasing.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

IT Asset Management - Midmarket

TeamDynamix Sassafras Reviews

Sassafras is really easy to configure and utilize.

Likeliness to Recommend

Pros

Gretchen A. M.

Excellent customer service!

Likeliness to Recommend

Pros

Joshua L.

Customizable to fit your exact needs

Likeliness to Recommend

Pros

Title

1
Since last award

2
Since last award

Feature Ratings

Software Usage Metering

Analytics and Reporting

Software Inventory Management

Decentralized Management

License Compliance Tracking

Integration with IT Systems

Integrated Discovery

License Optimization Insights

End to End Lifecycle Management

Data Center Analytics

Advanced License Management

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness