What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow 91制片厂er - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Holly W.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Integration of areas and knowledge base is great!
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The Client Portal for end users, how simple it for ESM (others outside of IT) to work in TDX as well. Everything is intuitive and easy to set up, and making updates or changes is efficient.
What is your favorite aspect of this product?
The integrated knowledge base and services for end users, and how simple creating customizable forms for the different services is.
What do you dislike most about this product?
There are quite a few areas that require a lot of clicks to get to your result, especially when searching for an item in the technician side, and the current UX has a lot of separate pop-up windows. However, the TeamDynamix team are continually improving and possibly alleviating some of that in a near future product update.
What recommendations would you give to someone considering this product?
100% go for the implementation with TeamDynamix. Having the team and a specific implementation consultant to work with made the entire process so easy. They help to keep things on track, are available for questions or troubleshooting, and assist in building out some of the initial pieces. They're a great resource and well worth it!
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Saves Time
Tanneeru A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2024
Blown and exceptional product.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Continuous improvement plays a vital role in regular assessment of process and service outcomes.KPI helps in monitoring the performance and identify improvement areas.
What is your favorite aspect of this product?
My favourite aspect is problem solving skills which helps me in analysing the situation and resolve the issues effectively.
What do you dislike most about this product?
The cost of implementing is a concern especially for the small organisations. The complexity is also bit overwhelming for change.
What recommendations would you give to someone considering this product?
Those who are looking to go ahead with continuous improvement, knowledge sharing and development can prefer this product to get a best experience.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Richard M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great product backed by amazing team
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Ease of use, cost, and superb team backing the product.
What is your favorite aspect of this product?
Ease of use. The reporting is powerful and easy.
What do you dislike most about this product?
Mobile experience.
What recommendations would you give to someone considering this product?
Get demos from as many current customers as possible to learn what they are doing that may work well for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
