What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow 91制片厂er - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Prabha G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Reliable and User-Friendly ITSM Solution with Room
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
No-Code/Low-Code Customization Unlike many ITSM tools that require extensive coding, TeamDynamix offers a highly configurable no-code/low-code platform. Workflows, automations, and forms can be modified without technical expertise, making it easier for organizations to tailor the system to their needs. 2. Unified Platform for ITSM, PPM, & ESM IT Service Management (ITSM): Robust incident, change, asset, and problem management. Project Portfolio Management (PPM): Integrated project tracking, resource management, and reporting.
What is your favorite aspect of this product?
One of the standout aspects of TeamDynamix ITSM is its no-code/low-code configurability. Unlike many ITSM platforms that require complex scripting or developer support, TeamDynamix allows teams to easily create and modify workflows, automations, and integrations without technical expertise. This flexibility makes it easier for organizations to adapt the system to their unique processes while reducing dependency on IT developers. It also enables faster implementation, improved efficiency, and lower total cost of ownership compared to more rigid ITSM solutions.
What do you dislike most about this product?
One common critique of TeamDynamix ITSM is its user interface (UI) and overall user experience (UX). While functional, some users find the UI to be less modern and intuitive compared to competitors like ServiceNow or Freshservice. Additionally, some users feel that reporting and dashboard customization could be more robust鈥攚hile the platform provides reporting tools, creating highly detailed or visually rich reports may require additional effort.
What recommendations would you give to someone considering this product?
If you're considering TeamDynamix ITSM, here are some key recommendations: or trial. Assess Reporting Capabilities 鈥� If custom reporting and dashboards are critical for you, test the system's built-in tools to ensure they meet your needs. Consider Integration Needs 鈥� Check whether TeamDynamix integrates well wit
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Justice E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Use it with an open mind
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Not much.
What is your favorite aspect of this product?
User Interface
What do you dislike most about this product?
Can't say for sure
What recommendations would you give to someone considering this product?
Try it out
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Reliable
Mudassar H.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
System Offers Efficiency and Easy Interface
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
It performs well and is simple yet effective with some good features for ease of use beyond bare bones functionality.
What is your favorite aspect of this product?
The cost is very competitive compared to other products while still meeting all of our expectations for features and capabilities. The ongoing support is great and administrating the platform is very efficient.
What do you dislike most about this product?
It is not as fully customizable as more complex/expensive tools. Customizable forms do not permit a full range of graphic design options. There are some aspects of the system that are not yet accessible via the API.
What recommendations would you give to someone considering this product?
Highly recommended platform.
Pros
- Helps Innovate
- Unique Features
- Inspires Innovation
- Caring
