Symantec Messaging Gateway Customer Reviews 2025

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Symantec Messaging Gateway

Composite Score

7.6 /10

CX Score

8.0 /10

42 Reviews

What is Symantec Messaging Gateway?

The Symantec鈩� Messaging Gateway is an on-premise email security solution that provides inbound and outbound protection against the latest messaging threats, including ransomware, spear phishing, and business email compromise (BEC).It catches more than 99 percent of spam and provides built-in data protection capabilities to keep your email secure and confidential, and it effectively responds to new messaging threats with real-time antispam and antimalware intelligence.

Company Details

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Symantec Messaging Gateway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Symantec Messaging Gateway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Symantec Messaging Gateway?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Generous Negotitation
Includes Product Enhancements
Helps Innovate

Feature Ratings

Average 80

Anti Spam and Bulk Email Detection

End User Spam Visibility and Controls

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Data Loss Prevention

Encryption and Decryption

Hosted Email Support

Email Retention and Archiving

Reporting Components

Anti Malware Behavioral Detection

URL and Malware Detection

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Symantec Messaging Gateway Reviews

Jeremy M.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Nice Product for the Buck

Likeliness to Recommend

7 /10

What differentiates Symantec Messaging Gateway from other similar products?

Much easier to use, and has great technical support.

What is your favorite aspect of this product?

The ease of use, and customer service.

What do you dislike most about this product?

I can't think of any that I don't like.

What recommendations would you give to someone considering this product?

Talk to a sales representative and engineer regarding your use and need.

Pros

Unique Features
Helps Innovate
Performance Enhancing
Security Protects

David H.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Effective, easy to use, very satisfied

Likeliness to Recommend

8 /10

What differentiates Symantec Messaging Gateway from other similar products?

Overall effectiveness

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

We didn鈥檛 purchase it sooner

What recommendations would you give to someone considering this product?

Start evaluating now

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Fantastic product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Inspires Innovation

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Symantec Messaging Gateway

What is Symantec Messaging Gateway?

Company Details

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Awards & Recognition

2019 Data Quadrant Champion

Symantec Messaging Gateway Ratings

84 Likeliness to Recommend

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Symantec Messaging Gateway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti Spam and Bulk Email Detection Basic inbound blocking using multitude of triggers: IP address, content, header, and other reputation-based identifiers.

End User Spam Visibility and Controls End-user email digest release capability and client integration for fine tuning.

Anti Phishing and Spear Phishing Heuristic detection techniques that recognize common characteristics of phishing attacks.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Data Loss Prevention Outbound content filtering based on policy configuration with notification or redactive functions.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Hosted Email Support Integration and support capabilities with third-party hosted email providers.

Email Retention and Archiving Inbound and outbound logging capabilities.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Anti Malware Behavioral Detection Active code detection and execution.

URL and Malware Detection Live detection and following of URL embedded links and execution of active content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Symantec Messaging Gateway Reviews

Jeremy M.

Nice Product for the Buck

Likeliness to Recommend

Pros

David H.

Effective, easy to use, very satisfied

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

Most Popular Symantec Messaging Gateway Comparisons

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Title

1
Since last award

Feature Ratings

Anti Spam and Bulk Email Detection

End User Spam Visibility and Controls

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Data Loss Prevention

Encryption and Decryption

Hosted Email Support

Email Retention and Archiving

Reporting Components

Anti Malware Behavioral Detection

URL and Malware Detection

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement