Stripe Payments Customer Reviews 2025

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Stripe

Stripe Payments

Composite Score

9.0 /10

CX Score

9.2 /10

132 Reviews

What is Stripe Payments?

Accept payments and move money globally with Stripe鈥檚 powerful APIs and software solutions designed to help you capture more revenue.

Company Details

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Awards & Recognition

Stripe Payments won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

7 Top Rated Features

2022

Stripe Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Stripe Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Stripe Payments?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Security Protects
Performance Enhancing
Helps Innovate

Feature Ratings

Average 88

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Recurring Payments

Digital Wallet Integration

Customer Support

Multi Currency

Reporting Analytics

POS Verification

POS Integration

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Stripe Payments Reviews

Sanket V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Efficient Payment Processing with Stripe

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Stripe Payments stands out from its competitors thanks to its seamless integration capabilities, developer-friendly APIs, and robust security measures, making it the preferred choice for businesses seeking a reliable and versatile payment processing solution.

What is your favorite aspect of this product?

One of the standout features of Stripe Payments is its user-friendly interface, which simplifies the payment processing experience for both businesses and customers.

What do you dislike most about this product?

One drawback of Stripe Payments is that it can become cost-prohibitive for small businesses due to its transaction fees and pricing structure.

What recommendations would you give to someone considering this product?

I would recommend thoroughly assessing your business's payment processing needs and volume to ensure that Stripe Payments aligns with your budget and growth expectations, while also exploring other payment solutions to make an informed decision.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Carl E.

Role: Consultant
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Very Easy to Use, good pricing compared to others

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Easy integration, simple to use and clear and open costs to use.

What is your favorite aspect of this product?

Low fee's compared to competitors

What do you dislike most about this product?

Fee's still paid on accidental payments made via our website and refunded

What recommendations would you give to someone considering this product?

Compare other solutions and you should see that stripe is one of the lowest fee's per transaction. Easy to use and integrate into any website.

Pros

Reliable
Respectful
Transparent
Friendly Negotiation

Cons

Vendor Friendly Policies
Less Effective Service

Michael V.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and quality product but pricey fees

Likeliness to Recommend

8 /10

What differentiates Stripe Payments from other similar products?

Very easy to use and integrate.

What is your favorite aspect of this product?

Ease of use and integration

What do you dislike most about this product?

Pricing could be more competitive

What recommendations would you give to someone considering this product?

Make sure you evaluate cost vs ease of use

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Efficient Service
Under Delivered
Leverages Incumbent Status

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Stripe Payments

What is Stripe Payments?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Stripe Payments Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Stripe Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Recurring Payments The ability to schedule payments at a cadence

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Stripe Payments Reviews

Sanket V.

Efficient Payment Processing with Stripe

Likeliness to Recommend

Pros

Carl E.

Very Easy to Use, good pricing compared to others

Likeliness to Recommend

Pros

Cons

Michael V.

Easy to use and quality product but pricey fees

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

1
Since last award

2
Since last award

Feature Ratings

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Recurring Payments

Digital Wallet Integration

Customer Support

Multi Currency

Reporting Analytics

POS Verification

POS Integration

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training