Square POS Customer Reviews 2025

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Square, Inc.

Square POS

Composite Score

8.0 /10

CX Score

8.1 /10

157 Reviews

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

5 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Champion

2020

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Champion

2019

Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative

11% Neutral

83% Positive

Pros

Fair
Reliable
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 81

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

PCI and EMV Compatible

Loyalty Program

Employee Management

Analytics and Reporting

Customer Account Management

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Square POS Reviews

Kat M.

Role: Industry Specific Role
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Very easy to use!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Simple to use!

What is your favorite aspect of this product?

No bells and whistles and it delivers

What do you dislike most about this product?

can look a little cheap at times

What recommendations would you give to someone considering this product?

Go for it!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Chris m.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Great service needs to improve on customer service

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

No long term commitments

What is your favorite aspect of this product?

Wide range of options which can be tailored

What do you dislike most about this product?

Technical freezes and no phone support

What recommendations would you give to someone considering this product?

Better customer service improve technical support

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel J.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

I like that it is reliable and convenient to use f

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Easy to deploy and use and can be modified as to items on the POS system as often as you need to change things.

What is your favorite aspect of this product?

Efficient, reliable, on the go app, easy to use, great for any store, easy to track your sales,

What do you dislike most about this product?

it doesn鈥檛 sync well with bigcommerce

What recommendations would you give to someone considering this product?

greta value

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Square POS

What is Square POS?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2020 Data Quadrant Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Champion

Square POS Ratings

86 Likeliness to Recommend

91 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile聽devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Account Management Enables聽customers to charge purchases to an internally regulated in-store charge/credit聽account, gift cards/certificates.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Kat M.

Very easy to use!

Likeliness to Recommend

Pros

Chris m.

Great service needs to improve on customer service

Likeliness to Recommend

Pros

Samuel J.

I like that it is reliable and convenient to use f

Likeliness to Recommend

Pros

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Title

Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

PCI and EMV Compatible

Loyalty Program

Employee Management

Analytics and Reporting

Customer Account Management

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement