Square Online Customer Reviews 2025 | B2C eCommerce

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Square, Inc.

Square Online

Composite Score

8.3 /10

CX Score

8.3 /10

100 Reviews

What is Square Online?

Square Online accepts and manages orders, both online and in-store from social and mobile showroom to stockroom, for today and tomorrow.

Company Details

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Awards & Recognition

Square Online won the following awards in the B2C eCommerce category

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0 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Square Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Online?

7% Negative

6% Neutral

87% Positive

Pros

Security Protects
Respectful
Fair
Enables Productivity

Feature Ratings

Average 78

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Average 78

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Square Online Reviews

John C.

Role: Operations
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Well worth the learning curve.

Likeliness to Recommend

6 /10

What differentiates Square Online from other similar products?

Reliability and consistently. With other products you never get the same consistent service day in and day out.

What is your favorite aspect of this product?

Customization and control.

What do you dislike most about this product?

Hard to get used to at first with a steep learning curve.

What recommendations would you give to someone considering this product?

Take your time when setting up

Pros

Continually Improving Product
Trustworthy
Efficient Service
Inspires Innovation

George B.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great! But may come with a learning curve

Likeliness to Recommend

8 /10

What differentiates Square Online from other similar products?

Square has always been an easy tool for me to use to manage revenue enablement for the training team

What is your favorite aspect of this product?

Measurement of metrics for revenue

What do you dislike most about this product?

Could use a little bit more support from a representative support point of view

What recommendations would you give to someone considering this product?

Great product! May require you to learn a little bit on your own.

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Cons

Less Transparent
Under Delivered
Charges for Enhancements

Tushaar K.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Multi functional but lags a lot, little expensive

Likeliness to Recommend

8 /10

What differentiates Square Online from other similar products?

If you have a square payment device you can sync in the pos system

What is your favorite aspect of this product?

Multi functionality

What do you dislike most about this product?

Very slow and hangs a lot while editing the website

What recommendations would you give to someone considering this product?

Consider your budget

Pros

Fair
Security Protects
Continually Improving Product
Enables Productivity

Cons

Under Delivered
Vendor's Interest First
Less Friendly Negotiation

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Square Online

What is Square Online?

Company Details

Need Assistance?

Awards & Recognition

Square Online Ratings

83 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Square Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square Online Reviews

John C.

Well worth the learning curve.

Likeliness to Recommend

Pros

George B.

Great! But may come with a learning curve

Likeliness to Recommend

Pros

Cons

Tushaar K.

Multi functional but lags a lot, little expensive

Likeliness to Recommend

Pros

Cons

Most Popular Square Online Comparisons

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WooCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

Feature Ratings

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support