Square Online Customer Reviews 2025 | B2C eCommerce

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Square, Inc.

Square Online

Composite Score

8.3 /10

CX Score

8.3 /10

100 Reviews

What is Square Online?

Square Online accepts and manages orders, both online and in-store from social and mobile showroom to stockroom, for today and tomorrow.

Company Details

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Awards & Recognition

Square Online won the following awards in the B2C eCommerce category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Square Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Online?

7% Negative

6% Neutral

87% Positive

Pros

Security Protects
Respectful
Fair
Enables Productivity

Feature Ratings

Average 78

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Average 78

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Square Online Reviews

Lyn H.

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Square offers convenient mobile payment processing

Likeliness to Recommend

9 /10

What differentiates Square Online from other similar products?

Easily customize product offerings and prices; easy to give anyone in the organization access to the account and handle transactions

What is your favorite aspect of this product?

conduct sales without a register or terminal system

What do you dislike most about this product?

just that the app needs to be installed before using

What recommendations would you give to someone considering this product?

Small businesses that conduct sales in different locations (events, customer premises) should definitely consider it since it's easier and less expensive than fix POS register systems.

Pros

Performance Enhancing
Enables Productivity
Transparent
Security Protects

Ami M.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Loved it. Easy to use and innovative.

Likeliness to Recommend

8 /10

What differentiates Square Online from other similar products?

Its innovative and easy to use and understand. I didn't need formal training to use it, which was really nice.

What is your favorite aspect of this product?

The ease of creating sale items and being able to edit them

What do you dislike most about this product?

I really didnt dislike anything about it

What recommendations would you give to someone considering this product?

Don't overthink it. It is really is simple and easy to use. And use the help functions before you call customer service if you have trouble because they have a lot of great information

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Role: Student Academic
Industry: Electronics
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Product is easy to use! You won鈥檛 regret using it.

Likeliness to Recommend

8 /10

Pros

Unique Features
Efficient Service
Respectful
Transparent

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Square Online

What is Square Online?

Company Details

Need Assistance?

Awards & Recognition

Square Online Ratings

83 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Square Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square Online Reviews

Lyn H.

Square offers convenient mobile payment processing

Likeliness to Recommend

Pros

Ami M.

Loved it. Easy to use and innovative.

Likeliness to Recommend

Pros

Product is easy to use! You won鈥檛 regret using it.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support