What is Sprout Social?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy鈥攂ut every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Campaign Execution
Dashboards and Visualization
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
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Sprout Social Reviews
Ashley M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Love working with the team and product
Likeliness to Recommend
What differentiates Sprout Social from other similar products?
The service before and during using sprout social
What is your favorite aspect of this product?
The dashboard is very friendly and you can integrate many applications
What do you dislike most about this product?
Employee Advocacy isnt included automatically
What recommendations would you give to someone considering this product?
Definitely trial the product before using !
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yorvini Mariano R.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
An excellent alternative with Sprout Social
Likeliness to Recommend
What differentiates Sprout Social from other similar products?
Thanks to the multiple profiles offered in our company users have had the ability to better manage our social networks giving more visibility to our company and products, running our social profiles from one place simplifying the work and making it more optimal. Helping us to program and improve the content for our profiles, including a necessary variety of other platforms essential for the reach we were looking for.
What is your favorite aspect of this product?
It has a more integrated workflow giving you linear growth in all necessary areas, including the analysis and projections that are needed to keep up with the work involved in the networks at this time. It has an excellent training highlighting that nowadays it is increasingly difficult to get platforms that provide you with free and good quality training that allows you greater growth also in employees.
What do you dislike most about this product?
The breadth in the variety of languages could be better, sometimes it is a fairly recurrent limitation when we talk about international issues, sometimes when exporting PDF files it loses a lot of quality generating problems when trying to read and analyze them, the technical service could be better, sometimes the answers do not arrive on time and that generates uncertainty pausing unnecessarily.
What recommendations would you give to someone considering this product?
It is a very useful tool that will help you manage your networks implementing learning and saving you time, it is very easy to handle which generates excellent labeling in your campaign to create reports focusing on what you need to transmit effectively. The social aspect is extremely modern creating an unmatched advantage in these times, there is nothing you can not do because the informative windows that has always be aware of the updates and proposals.
Pros
- Reliable
- Caring
- Acts with Integrity
- Client's Interest First
Rimsha K.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Dec 2022
Helps with our social media to-do list.
Likeliness to Recommend
What differentiates Sprout Social from other similar products?
The most standout part of Sprout social is support for team workflow. Teams can set different permission levels for different team members . Allowing operations on Sprout social to be customizable based on the responsibilities assigned to each sub-team within my department. The ability to distribute responsibilities in this way, enables my team get work done faster and efficiently too.
What is your favorite aspect of this product?
I love Sprout's smart inbox and I am of the opinion that is one of the hallmarks of this software. It links incoming messages from across all social networks where-in my company has a presence , into a single manageable and customizable feed. This contributes towards a coordinated team response to incoming messages , and ensures that everyone stays on track with my departments social media engagement goals.
What do you dislike most about this product?
Very limited integration with Youtube and less popular social media platforms like Snapchat.
What recommendations would you give to someone considering this product?
It is one of the most ideal social media management platform for multi-user social media departments.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
