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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that鈥檚 true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
76 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Post Archival
Social Media Channel Integration Inbound
Social Asset Management
Campaign Execution
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Vendor Support
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Maddie S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2022
Once you learn how to use it - a great product!
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.
What is your favorite aspect of this product?
How much you can customize it to fit your company's needs.
What do you dislike most about this product?
It is not the easiest interface to learn and understand. However, once you do, it is a breeze.
What recommendations would you give to someone considering this product?
If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Marta c.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Easy to use and share info!
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Easiness and reliability
What is your favorite aspect of this product?
Easiness to share info, search for info and establish a workflow among the team
What do you dislike most about this product?
Nothing special
What recommendations would you give to someone considering this product?
Crucial to sustain a good social media management (with both assets and analysis)
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Dancan K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2021
A Fantastic Product For Social Media Management
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr Modern Engagement is different in many ways but I will list one - It handled social media core function flawlessly and has never failed.
What is your favorite aspect of this product?
My favorite aspect of this tool is that it is a comprehensive social media management tool. It is affordable and it makes everything effortless from scheduling posts and managing our pages.
What do you dislike most about this product?
Sprinklr Modern Engagement is great and I have no bad blood with this tool.
What recommendations would you give to someone considering this product?
Sprinklr Modern Engagement has been a great software and it works well and for this reason, I recommend this tool.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
