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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that鈥檚 true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Sprinklr Social.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
2
Since last award
94 Plan to Renew
2
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Asset Management
Social Post Archival
Social Media Channel Integration Inbound
Campaign Execution
Contextual Analysis
Social Moderation and Workflow Management
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Also Featured in...
Sprinklr Social Reviews
Om Prakash J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2024
Fascinating, Reliable and organized.
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
The Social media management, the breadth of features, social media integration, statistical data and reporting.
What is your favorite aspect of this product?
Customer user interface has to be the best part of the product offering.
What do you dislike most about this product?
Complexity in usage, could do with a simple outline, can provide better support on the product; high pricing.
What recommendations would you give to someone considering this product?
Great offering, if you can manage to negotiate at a good price go-ahead with the product offering and you will not be disappointed.
Pros
- Trustworthy
- Reliable
- Performance Enhancing
- Enables Productivity
Ankit D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Overall, Good Tool
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Quite expensive compared to other tools. Sprinklr is definitely one of the most expensive tools we've used in our organization.
What is your favorite aspect of this product?
Lead generation, targeted advertising, and customer service can all be accomplished with it. Super advanced functions, customizable, and really help to make my work much easier.
What do you dislike most about this product?
The occasional slow loading time
What recommendations would you give to someone considering this product?
You should try once to check it's advance features and hope you would like it
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Generous Negotitation
Joe Y.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Very efficient program and easy to use."
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
An outstanding customer support team is what sets this program apart from the competition. And it's a breeze to include this tool into your existing social media management workflow.
What is your favorite aspect of this product?
Sprinklr Social Engagement's robust post, message, and publication tools met all of our team's requirements. It was challenging for us to learn how to upload information that would work properly on all of the various social networking sites we use. We have been able to more accurately plan for and execute our social media strategy with the help of Sprinklr Social Engagement. Our social lives have been greatly facilitated by the approval process.
What do you dislike most about this product?
It's important to make good use of the dashboards' flexible design. Some of the time, though, all the bells and whistles just make our audience more confused and make it harder to get our point across. Thank goodness, we have access to the entire Sprinklr team 24/7 for assistance.
What recommendations would you give to someone considering this product?
This tool comes highly recommended because to its user-friendliness, extensive reporting and analytics capabilities, and comprehensive support for all major social media platforms.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
