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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Traylor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Extremely versatile

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet allows users to keep track of most of our assignments on the go and track the development of our assignments and projects. It also keeps track of how much time is spent on each project or job.

What is your favorite aspect of this product?

What I like the most about Smartsheet is that it lists more than 300 "connectors and integrations", which can be sorted by type (template, applications, etc.), category (plug-in, integrator / connection, etc.) Easy to import and export data

What do you dislike most about this product?

There are some drawbacks to the smart sheet, such as the inability to create multiple sections on one sheet.

What recommendations would you give to someone considering this product?

Smartsheet: * An application for collaboration and work management *. It is an intuitive online project management tool that enables teams to increase productivity using mobile, collaboration and cloud technologies. It provides your organization with a powerful work platform that delivers exceptional speed to business value.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shiva K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Must Needed tool for every Business

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

This fantastic tool is flexible and easy to use. Our team needed a tool to colloborate. This tool came in handy. Without any dependence on IT helpdesk, we started using the tool. We created different forms using this tool to store and track data. With the experience of our team, this tool was used in our organization by all teams now.

What is your favorite aspect of this product?

The Smartsheet team has the drive and hunger to deliver customer delight. When we wanted a feature, the team readily listened to our needs, understood our requirements and delivered the feature within couple of weeks.

What do you dislike most about this product?

This company is going to be big soon. It must keep the same drive and hunger as it grows big.

What recommendations would you give to someone considering this product?

This tool is flexible and available on the cloud. It does not require huge investment. Just try the tool in your team and check its features. The learning curve is not steep and within a week one can master the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Romney S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Project planning made easier

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

It has a relatively simple user interface which makes it easy for anybody to learn it, especially if you have Microsoft Excel experience.

What is your favorite aspect of this product?

1.The application's design is very clean and professional. 2. It allows users to customize their dashboards whereby you can use widgets to add reports, text, images, metrics, and more for an at-a-glance view of everything you鈥檙e working on. 3. It also creates tasks and subtasks, set duration and due dates, and assign them to employees. I like that you can choose to do all of this within the spreadsheet view or the card view if you prefer a Kanban-style approach. 4. Collaboration in messaging is another biggest strength I am able to share sheets with coworkers and anyone else using Smartsheet鈥檚 free user accounts.

What do you dislike most about this product?

1. In order to remain stable, rows and columns are more limited than competitors. 2.Workspaces and individual files cannot be used in tandem. You must choose one or the other for the storage of your sheet.

What recommendations would you give to someone considering this product?

It is a great project planning tool that is very useful and allows customization to be done according to user preference.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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