
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Valentina G.
- Role: Finance
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2022
Smartsheet is more than a CRM it's the best choice
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.
What is your favorite aspect of this product?
It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.
What do you dislike most about this product?
I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.
What recommendations would you give to someone considering this product?
A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy

Selena R.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Brilliant sheet, set up multiple sheets,
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheets sharing in various ways for example presenting on conversion, emailing, sharing over text stages. It's pretty and truly natural to include various layers for example task proprietors, conditions, the basic way of outwardly engaging when I share with colleagues they can rapidly get the data they need and it doesn't seem confounded or tangled
What is your favorite aspect of this product?
Adding errand and conditions, working together with other colleagues, Distributing results, joining other work plans
What do you dislike most about this product?
Smartsheet having more prompts for the client, Perhaps an I incorporation that gets the sort of work plan that has been created and submits proposals, The free client profile is restricted justifiably yet it sucks.
What recommendations would you give to someone considering this product?
Having the option to see the task in contrast with our authoritative objectives is truly useful particularly with multidisciplinary group Having the option to lay out repeatable cycles in view of an executed work plan permits us to guarantee we are distinguishing best practices Having the option to rapidly channel assets permits us to see where were over assigned and make changes in staffing Having the option to rapidly channel assets permits us to see where were over designated and adapt
Pros
- Reliable
- Inspires Innovation
- Caring
- Respectful

Daniella F.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2022
Smartsheet is the best automation platform
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I truly like Smartsheet's automating and reporting capabilities. This is, from my perspective, a one-stop-shop. Smartsheet has it all, from project management to report generation.
What is your favorite aspect of this product?
Overall, I enjoy utilizing Smartsheet, and We use it regularly at work to streamline my work procedures. Smartsheet's finest asset is its flexibility to be customized. We can accomplish that if we can conceive of a technique to modify data that will help your project planning. The options are limitless.
What do you dislike most about this product?
The learning curve for Smartsheet is very severe. Since they can't reason via programming, earlier generations have a tough time comprehending software. They could only take certain pathways.
What recommendations would you give to someone considering this product?
Featuring column formulae, cross-sheet management of data, Smartsheet outperformed Excel. It is a highly recommended platform. Easy Tasks were too architecturally ridged to design a solution that precisely fitted to our demands without a regard to data entry automated processes.
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Inspires Innovation